Documentation Specialist

Amilia is transforming the recreation and activities market with its innovative, purpose-built SaaS platform. Designed for municipalities, community centers, nonprofits, businesses, and recreation organizations, Amilia SmartRec streamlines operations, optimizes facility management, and simplifies program and membership management.

Since 2009, Amilia has been on a mission to revolutionize how communities connect and participate in activities. By combining cutting-edge technology with deep industry expertise, the software empowers organizations to manage registrations, memberships, facilities, and finances more efficiently while enhancing community engagement.

Over 1,500 organizations across 6,600 locations in North America rely on Amilia to serve 4.5 million participants and process $750M in transactions annually.

Caring is at the core of Amilia's culture: for customers, tailored products, and colleagues alike. Driven by an entrepreneurial spirit and a passion for innovation, this mindset shapes everything we do.

As a Documentation Specialist at Amilia, you'll play a key role in helping our clients succeed by creating and maintaining clear, accurate, and engaging documentation in our Help Center. Your work will support customer onboarding, self-service, and ongoing product adoption.

You'll collaborate closely with our Technical Writer and cross-functional teams to ensure content quality, consistency, and usability. This is a great opportunity to deepen your expertise in technical writing and SaaS customer education.

Content Creation & Maintenance

• Write and update Help Center articles, FAQs, and guides in English and French
• Create visuals (screenshots, GIFs, videos) to enhance documentation
• Ensure content is searchable, categorized, and linked
• Translate and proofread bilingual content
• Update articles following product releases

Help Center Governance & Standards

• Follow editorial guidelines and terminology standards
• Flag outdated or inconsistent content
• Participate in content audits
• Suggest improvements to Help Center structure and usability

Cross-Functional Collaboration

• Work with Product, Design, and Marketing to gather feature information
• Support Customer Success, Professional Services, and Customer Care with timely documentation
• Collaborate with Instructional Designer on course content when needed

Launch Support & External Contributions

• Record short product explainers or feature updates
• Contribute to customer-facing webinars and go-to-market activities
• Provide subject-matter expertise to align content with educational standards

• 1-2 years of experience in technical writing, content creation, or a related field
• Bilingual (English & French) with strong writing and editing skills
• Experience with content management systems or knowledge base platforms
• Attention to detail and ability to follow established standards
• Basic multimedia skills (screenshots, GIFs, video editing)
• Experience in SaaS or software documentation
• Familiarity with tools like Camtasia, Snagit, Clueso or Intercom
• Understanding of accessibility and SEO best practices

• A competitive and progressive salary;
• A group RRSP employer contribution up to 5%;
• A group insurance for you and your family as well as an Employee Assistance Program (EAP) and telemedicine;
• A $750 wellness allowance per year;
• The possibility of working in the office or at home, and up to 3 months abroad per year *conditions apply;
• A strong work-life balance: flexible hours, 4 weeks' vacation and 8 sick days yearly, and year-round mini-Fridays;
• Skill development opportunities through engaging workshops, communities of practice, trainings, access to Udemy and opportunities to attend conferences;
• Companywide and team bonding activities to connect with your peers throughout the year and weekly social activities to connect with your peers;
• Weekly Bootcamp and Pilates classes for Amilians;
• 25% discount on annual membership for STM and EXO;
• In-office snacks, including fresh fruit baskets, coffee, beverages, and free drinks.

Amilia is committed to the principle of equal employment opportunity and encourages applications from women, members of visible minorities and ethnic groups, Indigenous Peoples, persons with disabilities, or any other status protected by the laws or regulations of the Province of Quebec. Amilia is committed to providing a work environment free of discrimination and harassment. Amilia's strength lies in the sum of the ideas and innovations shared by its diverse and inclusive teams.