Resident Relations Administrator

CLV Group is a premier Canadian real estate firm specializing in the acquisition, development, and management of high-quality real estate assets. We deliver exceptional returns by aligning strategic acquisitions with expertly executed developments, innovative asset management, and operational excellence. Our consistent performance is no accident - it's driven entirely by the strength of our people.

What truly differentiates CLV is our belief that real estate can, and should, be a force for good. We're not just in the business of buildings; we're in the business of building better communities. From office-to-residential conversions to mixed-use developments, we approach every project through a lens of sustainability, impact, and long-term value.

Our culture is rooted in passion, purpose, and a strong sense of community. We cultivate thriving environments where residents, businesses, and neighbourhoods flourish. Philanthropy and social responsibility are embedded into our DNA, ensuring that as we grow, so do the communities we serve. We want to show the world that a business can scale AND do good at the same time.

CLV is at a pivotal moment of expansion. With aggressive growth projections and a robust pipeline of projects, we are actively scaling across all areas of our business. For investors, that means strong fundamentals and long-term value creation. For top-tier talent, it means meaningful work, career growth, and a chance to be part of something transformative.

If you are a professional looking to build a rewarding career in real estate - CLV Group offers an unparalleled opportunity to grow, contribute, and make a lasting impact.

Find out more about our upcoming projects here:

Are you curious about a career in real estate? Do you have a passion for people, processes and delivering exceptional service? If you answer yes to any of these questions, CLV Group's Resident Relations Administrator role might just be the perfect fit for you.

We are seeking an energetic and detail-oriented team member who will play a critical role in supporting our Leasing Agents, ensuring a seamless, high-quality experience for both prospective and current residents. You will be the key handoff point between our leasing and operations teams — processing applications, managing monthly payments, following up on inquiries and collections, and helping to ensure our communities run smoothly.

The ideal candidate is organized, proactive, and caring — someone who brings warmth, professionalism, and enthusiasm to every interaction. This role is also perfect for someone who values teamwork and culture-building, and who enjoys making things happen efficiently and effectively.

In addition to the duties typically expected of a professional coordinator, you will be responsible for:

• Acting as of point of contact for resident relations
• Administration and collection of tenant account receivables and reconciliation of resident
  
  accounts;
• Processing of residential leasing applications;
• Leasing preparation and signing;
• Preparing correspondence as necessary;
• Creating and maintaining resident files;
• Maintaining documentation and resident files in a complete and timely manner, and
• Assisting as necessary with other duties as assigned.

Qualifications & Skills

• Professional experience in Administration
• Previous experience with local Residential Tenancy Acts
• Background in accounting is an asset
• Strong organizational and time management skills
• Ability to meet deadlines
• Ability to build rapport and establish relationships
• Proficiency with Yardi (or similar property management software)
• Proficiency with Microsoft Office Suite.
• Fluency in multiple languages to assist a diverse community of residents and prospects preferred.

Most importantly, we are a small yet mighty team. This is a roll up your sleeves, help where you are needed kind of role. We are looking for a new team member who will support our success when and as needed, as our team will do for you when you need it.

This role is based in our offices five days a week, giving you the opportunity to work closely with your colleagues, learn from experienced professionals, and grow in a highly engaged team environment.

Learn more about our working at CLV here:

We are committed to diversity in our workforce and are proud to be an equal opportunity employer. We are excited to work with talented people, period. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national or ethnic origin, gender, age, disability, sexual orientation, gender identity and/or expression, marital or civil status, political affiliation, family or parental status, or any other status protected by the laws or regulations in the jurisdictions in which we operate.

We strive to make our website and application process accessible to all users. Accommodation is available upon request for candidates taking part in all aspects of the selection process. Please send an email to and let us know the nature of your request and your contact information. This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.

Our team handles a lot of sensitive information, which means we require all candidates that receive and accept employment offers to complete a background check before being hired.

Thank you for your time and desire to join our winning team and to play a critical role in developing future communities across Canada.

Only selected candidates will be contacted. No phone calls please.

We appreciate your interest in exploring an opportunity with CLV Group