Pharmacy Operations Manager

Pharmacy Operations Manager

Location:
Calgary, AB

Employment Type:
Full-Time

About Capsule Pharmacy

Capsule Pharmacy is a leading community-based pharmacy dedicated to improving patient access to advanced, high-cost medications and complex drug therapies. We partner with patients and their healthcare teams to deliver innovative patient support across Alberta. Our mission is to improve medication access and deliver high-quality patient care through seamless end-to-end pharmacy solutions. At Capsule Pharmacy, we believe in creating an environment where patients feel supported, where our team members can grow, and where we can make a meaningful impact to healthcare delivery models.

Position Summary

We are seeking an experienced and motivated Pharmacy Operations Manager to lead the daily operations of our growing Calgary based pharmacy and to help scale our services as volume and therapeutic areas grow. Reporting directly to Executive Leadership, this role will oversee operations, staffing, compliance, patient support, call centre, process improvement, logistics, and project implementation. You will be accountable for people leadership, operational excellence, performance management and cross-functional program and project delivery.

Key Responsibilities

People & Culture

• Lead, coach, and develop a high‑performing team; oversee hiring, onboarding, scheduling, and performance management.
• Build a culture centered on patient safety, accountability, and continuous improvement.

Operational Excellence

• Own day‑to‑day pharmacy operations, including workflow optimization.
• Ensure service levels and turnaround times are met; proactively resolve operational bottlenecks.
• Manage vendor relationships and site infrastructure (facilities, equipment, inventory).
• Develop, implement, and maintain Standard Operating Procedures (SOPs) and operational policies.
• Maintain compliance with Alberta College of Pharmacy standards.
• Safeguard cold chain integrity, controlled substances handling, privacy/security, and record retention requirements.
• Support technology implementations.

Data, Metrics, Compliance and Reporting

• Define and track KPIs.
• Build a data driven quality management system.
• Build and maintain operational dashboards.
• Synthesize insights for leadership and drive action plans.
• Conduct operational audits and identify opportunities for process improvement and efficiency optimization.
• Ensure compliance with pharmacy standards.

Growth & Projects

• Manage and implement new pharmacy initiatives and projects to support business growth and patient care.
• Lead implementation of new PSPs/therapeutic launches, workflow/technology changes, and capacity expansion initiatives.
• Partner with leadership, vendors, manufacturers and IT to deliver integrated pharmacy services.

Qualifications

• Bachelor's degree or diploma in Pharmacy, Healthcare Administration, Business, or a related field (preferred).
• Minimum of 3–5 years of operations management experience in a pharmacy, healthcare services or similar environment with demonstrated success
• Previous experience with complex medication workflows or high‑cost/advanced therapies and patient support programs is strongly preferred.
• Strong understanding of pharmacy compliance, quality assurance, and regulatory requirements.
• Proven leadership skills with the ability to manage and mentor teams in a dynamic environment.

Skills & Competencies

• Excellent problem-solving, critical thinking, and decision-making abilities.
• Strong people management skills and the ability to inspire team performance.
• Outstanding communication skills (written and verbal).
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and aptitude for learning new systems quickly.
• Ability to multitask, prioritize, and adapt in a fast-paced environment.
• Demonstrated ability to lead teams and deliver results in a fast‑paced environment.
• High proficiency with Excel/Sheets.

What We Offer

• Competitive compensation and benefits package.
• Opportunity to shape and scale an innovative pharmacy model.
• Professional development opportunities.
• A collaborative, supportive, and patient-centered workplace.