Heritage Concierge

Heritage Concierge

Preferred Client Division – The Bradford Group

Full-Time | Hourly + Incentives | Benefits + RRSP/Pension

About the Role

We're looking for warm, engaging professionals to join us as Heritage Concierges—a relationship-focused role supporting coin collectors across North America.

This is not a traditional sales job.

You'll build meaningful relationships with clients, understand their collecting interests, and offer curated recommendations based on history, artistry, and legacy. Through authentic conversation and expert training, you'll become their trusted guide.

What You'll Do

• Build and manage a portfolio of collector relationships
• Hold warm, consultative conversations (no high-pressure selling)
• Recommend coins and collectibles that match client interests
• Share the stories, history, and artistry behind each piece
• Provide a premium, white-glove client experience
• Document client preferences using CRM tools

What Makes You a Great Fit

• You enjoy talking to people and building rapport
• You're curious, engaging, and professional
• You're comfortable guiding clients through decisions
• You thrive in a relationship-based, consultative role
• Customer service, hospitality, or account management experience is a plus

(No numismatics experience required — full training provided)

What We Offer

• Competitive hourly wage ($ monthly incentives
• Company-paid benefits, RRSP/pension & profit sharing
• Supportive training in storytelling, client experience & numismatics
• A meaningful role connecting clients to pieces with history and significance

Requirements:

• High Speed Reliable Internet (25mbps required)
• Quiet and private place to work

The Bradford Exchange respects and upholds the requirements under the Accessibility for Ontarian's with Disabilities Act (2005), and its associated standards and regulations. We are committed to providing accommodations upon request. While all applications are appreciated, only those candidates selected for an interview will be contacted.

Apply Today

Join us as a Heritage Concierge and help collectors discover coins that connect them to history, artistry, and legacy.

Job Types: Full-time, Permanent

Pay: $19.35 per hour

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Paid time off
• RRSP match
• Vision care

Experience:

• sales: 1 year (required)
• Call center: 1 year (preferred)

Work Location: Remote