Manager, Implementations

Manager,Implementations

OVERVIEW

MinuteBox

• Loved by legal professionals
• Supercharging legal work
• Fast, efficient and fun

Our customers turn hours of legal work into minutes by supercharging their workflows. Along with you, we're shaping the future of legal, regulatory and compliance work. Join us

Shape the Future

For too long legal software has been difficult, boring and stuck in the '90s. We're shaping the future of legal work with fun, delightful products that bring joy to our users and that adds value to their work.

Accomplishing this begins with a great team that cares about our customers, our values and each other.

Make a Big Impact

Legal technology is the last frontier awaiting its technological revolution in the workplace and MinuteBox is at the forefront. We are taking on a massive market and a massive problem across various domains and practice areas.

Company Culture

MinuteBox is a place where leaders are born. Our founding team and senior management believe in empowering you to lead and excel at what you do best. We value mental and physical health and well-being and strive to create a positive work environment for everyone.

About the Job

Manager, Implementations

MinuteBox is a cloud-based platform used by law firms, large companies, and accounting firms for entity management, corporate governance, minute book storage and workflow automation. Its innovative suite of products are used by some of Canada's largest legal departments and global professional services organizations.

The team has created the most powerful, accessible and secure legal technology available and the company is growing quickly as they continue to expand their footprint across North America.

As the Manager, Implementations, you will play a pivotal role in leading our data migration and technical onboarding function. You will oversee the import team, ensuring all customer data is migrated into MinuteBox accurately, securely, and on schedule across multiple simultaneous implementations. Your leadership will ensure we meet key deliverables, prioritize projects effectively, and maintain strong alignment across Customer Success, Revenue, Product, and Engineering.

You will bring structure, project management discipline, and a solutions-oriented mindset to our implementation process. This role requires the ability to manage complex workflows, balance competing priorities, and proactively identify risks or blockers before they impact customer outcomes. You have a passion for problem-solving, operational excellence, and helping customers achieve their goals through technology.

In this role, you will lead customer-facing and internal workstreams related to imports, managing timelines, expectations, scope, and overall implementation health. You will establish best practices, improve processes, and create predictable, scalable migration workflows for the organization.

As a key member of the Customer Success organization, you will report directly to the VP, Customer Success and collaborate closely with the Onboarding team to deliver a high-quality, predictable, and efficient implementation experience for every customer.

PREREQUISITES

• 5 years of Project Management and Import project related experience with adaptability and creative problem solving skills
• Excellent communication skills and the ability to work as a member of a team as well as independently.
• High attention to detail and the ability to manage a varied workload, with great organizational skills in managing multiple projects while following procedures
• Proficient in utilizing Project Management tools and synthesizing data and creating reports to align with project deadlines and metrics.
• Time management and prioritization skills with the ability to juggle demands and meet deadlines
• Proficient in MS office & Excel, Google Suites
• Some experience in working with SQL experience working with ETL from a variety of sources including SQL, JSON, CSV or willing to learn
• Comfortable operating in a fast-growing, rapidly changing and dynamic organization with a self-governing, roll-up-your-sleeves culture.

RESPONSIBILITIES

• Lead all technical aspects of data migration projects, ensuring accuracy, security, and on-time delivery across multiple simultaneous implementations.
• Partner closely with the Onboarding and Customer Success teams to ensure customers receive clear, consistent, and timely communication regarding timelines, milestones, risks, and dependencies.
• Provide detailed, high-level status updates to internal stakeholders and surface risks, blockers, or scope concerns early to ensure transparency and strong alignment.
• Ensure all project stakeholders—internal and external—are informed and engaged by coordinating updates, distributing timelines, and confirming expectations throughout the implementation process.
• Manage a portfolio of enterprise implementation projects, driving progress forward, executing against deliverables, resolving issues proactively, and maintaining accountability across all involved teams.
• Develop strong, trusted relationships with customers by serving as the primary technical partner for all data migration and implementation-related needs.
• Lead project prioritization across the import pipeline, determining resourcing, managing timelines, and ensuring focus on high-impact deliverables.
• Establish and continuously refine best practices, QA processes, and repeatable workflows for data migration to ensure consistent execution and scalability.
• Create, maintain, and manage detailed project plans, timelines, scope documents, and internal documentation to support a predictable implementation experience.
• Track and report on key project KPIs, including migration accuracy, velocity, timelines, backlog, and deliverable completion, ensuring visibility for leadership and Customer Success.
• Support scope and pricing proposals by clearly documenting effort, timelines, and required resources in collaboration with Customer Success.
• Provide leadership, coaching, and development to the Import Team, ensuring accountability, capacity planning, quality, and continuous growth.
• Conduct risk assessments for each project and develop mitigation plans to protect deadlines, customer outcomes, and internal resourcing.
• Facilitate internal project standups, weekly syncs, and cross-team check-ins to maintain strong alignment and momentum across all active implementations.
• Identify operational gaps, propose process improvements, and implement enhancements that drive efficiency, reduce errors, and elevate the overall implementation experience.

About the Role

• Permanent salaried employee
• Hybrid work environment (Toronto)
• Salary commensurate with experience

Why choose MinuteBox?

• We are a group of passionate and thoughtful people working together to fundamentally change the way legal work gets done
• We are growing quickly Plus, MinuteBox is the highest-rated platform on the popular G2 Crowd software review website
• We have all the fun perks you'd expect—flexible vacation policy, competitive vision, dental, and health benefits, team lunches, and socials
• We are proud of our culture and care about it deeply—we live by our team values and are always trying to make MinuteBox a better company today than it was yesterday
• We encourage learning, growth, continuous improvement, and provide the freedom to experiment

Not sure if you qualify?

Apply anyway We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to transition or take the next step in your career path, we are excited to connect with you.

MinuteBox Values Diversity and Equal Opportunity

MinuteBox is an equal opportunity employer and as such, we do not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by applicable laws. We are dedicated to growing a diverse team of highly talented individuals and creating an inclusive environment where everyone feels empowered to bring their best and authentic selves to work. If you require any accommodations during the recruitment process, whether it be alternate forms of material, accessible meeting rooms, etc., please let us know and we will work with you to meet your needs.