Senior Manager, UX

A career that's the whole package
At Conga, we've built a community where our colleagues can thrive. Here you'll find opportunities to innovate and support growth through individual and team development, all within an environment where every voice is heard.

Conga
accelerates the customer's journey to becoming a more connected and intelligent business. The Conga Advantage Platform is recognized worldwide for enhancing this journey, bringing together Configure, Price, Quote, Contract Lifecycle Management, and Document Automation capabilities on a single open platform. It integrates seamlessly with any ERP, CRM, and Cloud. Powered by a unified data model and purpose-built AI, Conga helps companies achieve a unique advantage—one built on seamless connection, actionable intelligence, and scalable growth.

Our approach
is grounded in the Conga Way, a framework that reflects our values and drives everything from hiring to decision-making, as well as key programs including recognition. Created with direct input from our colleagues, the Conga Way forms the foundation of our vibrant culture.

Job Title:
Senior Manager of UX

Reports to:
Sr. Director of Engineering & UX

Location(s):
Waterloo - Remote/Hybrid

A career that's the whole package
At Conga, we've built a community where our colleagues can thrive. Here you'll find opportunities to innovate and support growth through individual and team development, all within an environment where every voice is heard.

Conga
accelerates the customer's journey to becoming a more connected and intelligent business. The Conga Advantage Platform is recognized worldwide for enhancing this journey, bringing together Configure, Price, Quote, Contract Lifecycle Management, and Document Automation capabilities on a single open platform. It integrates seamlessly with any ERP, CRM, and Cloud. Powered by a unified data model and purpose-built AI, Conga helps companies achieve a unique advantage—one built on seamless connection, actionable intelligence, and scalable growth.

Our approach
is grounded in the Conga Way, a framework that reflects our values and drives everything from hiring to decision-making, as well as key programs including recognition. Created with direct input from our colleagues, the Conga Way forms the foundation of our vibrant culture.

A quick snapshot....
We're seeking an experienced UX leader to drive the vision, strategy, and execution of user experience across our product portfolio. In this role, you'll lead a talented team of designers, partnering closely with research, product management, and engineering to create intuitive, delightful experiences that solve real customer problems. You'll balance strategic thinking with hands-on leadership, establishing design standards while fostering a culture of innovation and user-centered design.

Why it's a big deal…
This role sits at the intersection of business strategy and customer advocacy, directly shaping how millions of users interact with our products daily. You'll have the opportunity to build and scale a world-class UX organization while defining the future of our product experience. Your work will directly impact customer satisfaction, product adoption, and business growth. As we enter a critical growth phase, the design decisions and team culture you establish now will define our company's trajectory for years to come. This is a chance to leave your mark on products that matter, while mentoring the next generation of design leaders.

Here's What We're Looking For
With over 8 years of experience in UX and product design including more than three years in people management—I've successfully built and led high-performing design teams of five or more designers. My portfolio highlights comprehensive, end-to-end product design leadership, spanning from strategic planning and user research to execution and successful product launches.

Design strategy and execution

• Experience establishing scalable design systems, processes, and standards across multiple product lines
• Expertise in partnering with research teams and turning user insights into actionable design strategies
• Demonstrated ability to balance user needs with business objectives and technical constraints
• Experience integrating UX into agile/lean development workflows

Cross-functional collaboration

• Skilled at collaborating with product management, engineering, and executive leadership
• Excellent communication skills—able to articulate design decisions clearly across audiences and levels

Tools and education

• Proficiency with modern design and prototyping tools (Figma, V0, etc.)
• Bachelor's degree in Design, HCI, Psychology, or related field—or equivalent experience

Communication style
You communicate with clarity, confidence, and respect. You're comfortable discussing and defending your perspective while staying open to other viewpoints. You use your expertise and thoughtful, direct style to foster productive dialogue across teams and levels.

Here's What Will Give You An Edge...
With over five years of experience using AI-powered design tools particularly v0 and those within the Vercel ecosystem—I bring a strong technical and creative foundation to my work. I've thrived in fast-growth startup and scale-up environments, developing adaptable, user-centered solutions that align with evolving business needs. My background in B2B product design allows me to balance customer goals with commercial impact, and my solid technical understanding fosters seamless collaboration with engineering teams to deliver high-quality, scalable products.

Operational and strategic impact

• Experience in design operations: tooling, resource planning, and budget management
• Proven success building or transforming design teams
• Data-driven mindset—comfortable using analytics, A/B testing, and metrics to inform design decisions
• Familiarity with accessibility standards (WCAG) and inclusive design practices

Thought leadership and growth

• Published work, speaking engagements, or community contributions in the design field
• Advanced degree in Design, HCI, or related discipline
• Certifications in relevant methodologies (Design Thinking, Lean UX, etc.)

Initiative
You're proactive by nature—someone who doesn't wait to be told what to do. When you see an opportunity to improve processes, strengthen the product, or benefit the team, you take ownership, propose solutions, and follow through.

Did we pique your interest?
If this sounds like the kind of job you'd love, in the kind of environment you would thrive in, please drop us a line, we'd love to hear from you

Don't meet every single requirement?
Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Conga we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You just might be the right candidate for this or other roles selected.

Did we pique your interest?
If this sounds like the kind of job you would love in the kind of environment where you would thrive, please click apply. We'd love to hear from you

Preferred Resume Format
We accept resumes in any format, we suggest using PDF or plain text. These formats help ensure that your resume's formatting remains intact, making it easier for our recruiters to review your application promptly.

Don't meet every requirement for the role?

Studies have shown that women and members of ethnic minorities are less likely to apply to jobs unless they meet every single qualification. At Conga we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You just might be the right candidate for this or other roles.

Additional Information

Conga is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. We understand interviewing can be stressful for those with disabilities. If reasonable accommodation is needed to allow you to show us your best self, please let your recruiter know as soon as possible. All your information will be kept confidential according to EEO guidelines. Conga is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complimentary.

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