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Front Desk Coordinator

2 weeks ago

Ottawa, Ontario, Canada Victoria Park Medispa Full time $40,000 - $60,000 per year

Front Desk Coordinator

Victoria Park offers the best in Medispa services at our 25 locations across Canada. We are led by specialists, plastic surgeons, and dermatologists, and seek to provide the latest in technology, treatments, and products. We provide unparalleled customer service in a serene, state-of-the-art, and safe environment. We are proud to be named for the second year in a row, the Top Medispa in Canada and winner of the Consumer Choice Award from the Canadian Spa and Wellness Awards. As well as finalist for the Best Managed Companies in Canada

About the Position:

We are looking for a full-time Front Desk Coordinator to join our Ottawa team

Responsibilities :

  • Greeting clients on the phone and in-person to Victoria Park standards
  • Booking and guiding clients through inquires surrounding various medical esthetics treatments
  • Handling patients visits, checkouts and re-bookings
  • Processing medical invoices and billing
  • Administrative support to physicians and operations manager
  • Special projects
  • Ensuring physicians and technicians schedules are optimized
  • Directing requests appropriately, providing accurate information

Required Qualifications:

  • Two to three years of experience working in a clinic or hospital setting as an Administrative Assistant, Medical Coordinator or Executive Assistant
  • A Bachelor's degree or college diploma considered an asset
  • Sales ability combined with the capacity to build relationships over the phone and in-person
  • Must have a "can do" attitude
  • Strong attention to detail and a critical thinker
  • Superior communication skills
  • Outstanding organizational skills and judgment
  • Ability to provide excellent customer support and follow up to patients
  • Ability to accurately follow directions with limited supervision
  • Flexibility in your schedule
  • Strong computer literacy and administration skills
  • A background in aesthetics and wellness are considered a strong asset

Our Perks and Benefits:

  • Employee Discounts: Enjoy discounts on our full range of medispa services and skincare products to look and feel your best.
  • Health and Wellness: Our group insurance plan includes health, dental, and vision care, ensuring you're covered inside and out.
  • Continuous Learning: Take advantage of ongoing training and development opportunities, along with access to our company Kindle account.
  • Learning Matching Fund: Each year, we provide matching funds for courses focused on self-improvement and personal development.