Service Manager

Service Manager

Job Type: Full Time, Permanent Position

Work Schedule: 9:00am-5:00pm PST (Monday - Friday); Option to work overtime and weekends

Location: Vancouver Island

Position Summary - Responsibilities:

• Leading two teams of Technicians based in Victoria and Nanaimo
• Hosting well structured and efficient Team meetings both in-person and virtually
• Onboarding and Training new Technicians
• Receiving and managing stock, inventory, mail, and other packages
• Provide interior and exterior inspections for residential customers for overflow routes
• Identify pests, entry points, and infestations for overflow routes
• Customer Service; answer all customer inquiries in a professional manner and recommend appropriate solutions to resolve customer concerns
• On an as needed basis, you will be required travel to assist with oversight and training

Physical Demands:

• Must have the ability to lift and carry up to 30+ pounds of equipment
• Must be able to access and be comfortable with working in a variety of conditions, such as confined spaces (i.e crawl spaces), damp and/or dusty locations
• Must be able to physically perform essential duties, such as walking, crouching, balancing, and reaching

Minimum Qualifications - What will make you successful:

• Strong Leadership skills with an extensive history of Residential Pest Management
• Self-motivated and able to work with little supervision
• Reliable and able to communicate with Regional Managers and other co-workers
• Someone who takes pride in their work
• Someone who possesses strong interpersonal skills; able to build on existing and new customer relationships
• Someone who is a quick thinker and enjoys problem-solving
• Must possess a valid BC Structural Pesticide Applicator License
• Class 5 Drivers License and a clean driving record
• Clean Criminal Record
• Must be 21 years of age or older to operate a company vehicle

The Perks - What's in it for you

• Competitive Salary
• Benefits: dental, vision, medical, life insurance, etc.
• Team performance-based bonus structure coming in 2026
• Company vehicle and gas card
• Flexible work schedule
• No cockroaches, bed bugs, or ladder
• Consistent daily route schedules with short drive times between locations
• Full-time employment (40 hours/week) with the opportunity for overtime. Plus, no "on-call" work.
• Commission on new business and bonuses on work completed
• Opportunities for growth within the company - we love to promote within
• Positive, engaging, and energetic company culture with team-centred initiatives and individualized support available

*Insight Pest Solutions is an equal opportunity employer committed to diversity and inclusion. If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Our team will directly work with you in an effort to ensure that you are able to fully participate in the process.

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Mileage reimbursement
• Paid time off

Company Information

The Big Picture: Grow With A Growing Company

Insight Pest Solutions is the fastest growing residential home service company in Canada.

With this progress comes a demand for driven and self-motivated individuals to grow alongside our company as we expand across Canada and into new opportunities. As a Pest Control Service Manager, you are an integral part of building and maintaining client relationships. Whether it is through identifying pest issues and infestations or recommending solutions, your expertise and professionalism provide the client with comfort, trust, and confidence. In this role, you will also have the opportunity to lead branch office policies and procedures, such as establishing quality control protocols.

Insight offers homeowners a pest prevention and home maintenance package that will remove and prevent mosquitoes, ants, wasps, ticks, spiders, and mice from entering homes through a seasonal maintenance program. To meet the needs of our clients, we are constantly seeking and challenging new ways that redefine service delivery and expectations.