Part-time IT Support Technician

We believe talent deserves a human touch. Your application will be read by an actual person who's excited to discover the real you.

ActiveCo Technology Management, a New Charter Technologies Company, is seeking a Junior IT Support Technician to deliver responsive, customer-focused technical support in a Managed Service Provider (MSP) environment. The technician will assist with Windows and macOS troubleshooting, Microsoft 365 administration, hardware setup, and network issue resolution. This part-time, 6-month contract role (with potential for extension or full-time hire) requires strong communication skills, attention to detail, and a passion for helping others solve technology challenges. Candidates with experience in helpdesk operations, AV support, and system configuration will excel in this dynamic, client-facing position.

The successful candidate will work onsite at a client's office in Burnaby and occasionally from our Port Coquitlam head office, depending on operational needs.

Key Responsibilities

• Provide technical support to end users via phone, email, and in person.
• Diagnose and resolve hardware, software, and network issues efficiently.
• Install, configure, and maintain computer systems, software, and peripherals.
• Collaborate with senior technicians to escalate and resolve complex issues.
• Document troubleshooting procedures and maintain knowledge base articles.
• Manage and track IT inventory and equipment assignments.
• Assist with IT projects, including system upgrades and rollouts.
• Educate end users on basic troubleshooting and IT best practices.
• Stay current on technology trends and recommend process improvements.

Qualifications

• Experience with desktop operating systems including Windows 10/11 Pro, macOS, and iOS.
• Hands-on experience with Microsoft 365, including Teams and SharePoint.
• Working knowledge of audio/visual equipment setup and troubleshooting.
• Familiarity with Windows Print Services administration.
• Understanding of helpdesk ticketing systems and workflow management.
• Strong written and verbal communication skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Excellent customer service and problem-solving abilities.
• Valid driver's license and reliable transportation required.

Compensation:

Hourly Rate: $18.00

Additional Information

After submitting your application, you will receive a link to complete a PI Survey, which must be completed to be considered for this role.

At ActiveCo Technology Management, we value diversity, integrity, teamwork, and continuous improvement. Our core values include Extreme Ownership, Passion, Teamwork, Continuous Improvement, Honesty and Integrity, Diligence, and Excellence.

If you're passionate about IT support and enjoy helping others, we encourage you to apply today.

Who We are: 

At New Charter, we're building a caliber of business the IT industry hasn't yet seen. We are serving small-to-medium sized businesses in 10+ industries across North America, and we deliver best-in-class technology solutions to propel our clients into the digital world.

At New Charter Technologies, we're investing in our people – through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking a diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our partner companies have career paths for many different role types, whether you want to be deeply technical or whiteboarding with clients, and we are committed to developing fulfilling career paths for all contributors at New Charter Technologies. (Please note: Every application submitted through Workday is reviewed by a real person, not an AI. We value your time and take each submission seriously.)

Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We're the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds. At New Charter Technologies, we've embraced the idea that every individual brings something special to the table. Our foundation is based on the belief that each team member plays a crucial role in our collective success. 

Ready to be part of a dynamic and supportive community where your unique skills and personality shine? We're on a mission to make a difference, and we want you to be part of the story. Let's transform the world together and build a career that's as unique as you are

We are looking for driven and passionate people who are excited to work in an incredibly rewarding environment. So, if you are ready to learn, be inspired, solve problems, and grow professionally, apply today  Learn more here: Why New Charter.

New Charter Technologies is committed to creating an inclusive environment and is proud to be an equal opportunity employer. New Charter recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.