Integrated Case Manager

Halton Region is committed to fostering a diverse, inclusive, and equitable workplace that reflects the communities we serve. We value, welcome and respect the unique perspectives and contributions of all individuals. We encourage applications from Indigenous Peoples (First Nation, Métis, Inuit), Black and racialized persons, persons with disabilities, women, and members of the 2SLGBTQ+ community. Accommodations are available at any point upon request for candidates participating in the selection process.

You make a positive difference in people's lives because you provide high quality customer centered services. You operate within a highly ethical environment and will be accountable for going the extra mile, listening to your customers, creatively meeting needs and always being respectful to those you serve. As a result, you will be part of a qualified and strategic team recognized widely for caring, excellence, integrity, inclusiveness and flexibility.

As an employer of choice, Halton Region recognizes the many benefits of hybrid work arrangements including flexibility and better work-life balance for our employees. This position is eligible for our Hybrid Work Program.

Posting ID: 4680

Department: Social & Community Services

Division: Employment & Social Services

Pay Range: $ $45.98

Job Type: Permanent

Hours of Work: 35 hours per week

Work Location: Halton Regional Centre Bronte Road, Oakville

Employee Group: CUPE 3732

Posting Date: November 11, 2025

Application Deadline: November 17, 2025

CUPE Local 3732 applicants will receive first consideration for this position.

Please be advised that the results of this competition may be used to fill subsequent vacancies of the same position within the next 6 months.

This position is responsible for assessing initial and ongoing eligibility for temporary financial assistance and provides ongoing case management to Ontario Works clients.

• Assess applicants to determine initial financial eligibility for Ontario Works and/or Low Income Benefits.
• Reassess on an ongoing basis financial, residency requirements and employment related circumstances in order to determine the continuation of ongoing benefits in accordance with the Ontario Works Act and Halton Region Local Policies for Ontario Works participants and Adult Day Programs.
• Case manage and provide supportive options on an ongoing basis with a vulnerable population while maintaining and updating client information and circumstances which can include crisis intervention.
• Case conference with Ontario Works clients, various community agencies and internal/external partners in order to provide a wide range of services and education, including service coordination.
• Complete initial assessment of participant's skills and abilities for employment. Develops Participation Agreements on an ongoing basis that will best assist the participant to obtain and maintain employment.
• Refer and monitor participant's attendance and participation in employment related activities such as Learning Earning and Parenting Program (LEAP), Academic Upgrading, English as a Second Language and Job Search.
• Facilitate workshops for staff and clients.
• Support and monitor participants with medical restrictions including referrals to the Ontario Disability Support Program (ODSP).
• Attend and participate in service coordination meetings, staff meetings, training, development, and hospital/home visits as required.
• Perform other duties, as assigned.

• Bachelor's Degree in Behavioural or Social Sciences, or a Social Services Worker Diploma.
• Minimum of two (2) years' experience in the human/social services field.
• A combination of relevant experience and equivalent education will also be considered.
• Working knowledge of Ontario Works Act, Freedom of Information and Protection of Privacy Act (FIPPA), Municipal Freedom of Information and Protection of Privacy Act (MFIPPA), Ontario Disability Support Program (ODSP), Employment Standards and Family Law Act, Tenant Protections Act and other relevant legislation.
• Proficiency in Microsoft Office.
• Knowledge of Social Assistance Management System (SAMS) would be considered an asset.

Working Conditions

• Travel will be required; incumbent must provide their own transportation.

Employment Conditions

• The incumbent will be required to provide a copy of their driver's license by their first day of employment.
• Current (obtained within the past six (6) months), original and acceptable Vulnerable Sector Check, by the first day of employment.

Important information about your application:

• In accordance with requirements in Ontario Regulation 191/11 – Integrated Accessibility Standards and the Ontario Human Rights Code, Halton Region will accommodate the needs of individuals with disabilities throughout the recruitment process. If you require accommodation at any stage of the recruitment process, please inform the Talent Acquisition representative of the nature of the accommodation(s) you require.
• Please submit your application online. We will accommodate individual needs for applicants with disabilities and others who are not able to apply online. If you experience any issues with submitting your application, please contact HR Access at extension 7700.
• Applications will be accepted until 11:59 p.m. on the deadline date specified on the posting.
• We encourage applications from all qualified individuals; however, only those under consideration will be contacted.
• Personal information collected through the job application process will only be used for the purpose of determining qualifications for employment.
• If selected for an interview, you will be contacted by email and/or phone. Please ensure the contact information provided on your resume is up to date and that you check your email and voicemail regularly.

Halton Region serves more than 650,000 residents throughout Burlington, Halton Hills, Milton and Oakville. We are committed to delivering high quality programs and services that make Halton a great place to live and work. We engage great people who contribute to meaningful work that makes a positive difference in our community. At Halton, you are encouraged to grow and succeed in your career and are recognized for your accomplishments and contributions. As an employee, you will be part of a progressive, service focused and award winning employer with a diverse and inclusive work environment.