Parts and Service Assistant

2 days ago

Sydney NS BP E, Canada Robby's Tractor Trailer Services Ltd. Full time

Job Overview:

We are seeking a Parts and Service Assistant to join our team. The Parts and Service Assistant will assist both the parts and service departments with various tasks to ensure smooth operations.

Duties:

  • Will assist the Parts Manager and Service Writer

  • Assist filling parts needs and ordering parts to maintain optimal inventory levels

  • Monitoring the current parts inventory and maintaining inventory software

  • Receiving parts, including placing them into inventory and properly labeling them

  • Helping customers find and purchase the correct parts

  • Interact with customers, listen to their questions and concerns and provide timely responses

  • Assist with scheduling appointments, taking orders, monitoring service progress, and processing payments

  • Assist in managing complaints, returns and resolving customer grievances

  • Record customer details and transactions

  • When required, will travel to pickup or return parts, and deliver parts to mechanics on remote jobs

  • All other duties as indicated by the Shop Manager

Qualifications:

  • Valid drivers license

  • Sales and customer service skills if working with the general public

  • Strong written and verbal communication skills

  • Mathematical skills to help manage the inventory, pricing and estimates

  • Problem-solving skills to deal with parts inventory issues

  • Previous mechanic or car sales experience (an asset)

  • Ability to work in a fast-paced and sometimes loud environment

  • Product knowledge to ensure they identify parts correctly and recommend the needed parts (an asset)

Wages will be determined based on experience. Benefits available after probation period.

Job Type: Full-time

Expected hours: 40 – 50 per week

Experience:

  • parts management: 1 year (preferred)

Work Location: In person

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