Client Service Associate

Requisition ID: 242916

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Client Service Associate contributes to the overall success of the Client Administrative Services Regional team, ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team's business strategies and objectives.  Ensures all activities conducted are following governing regulations, internal policies and procedures.

Is this role right for you? In this role, you will:

•     Report to the Manager, Regional Administration, as a Client Service Associate, you will be responsible for providing administrative and operational support, both in-office and virtually, to assist Financial Consultants and/or Portfolio Managers in maintaining high standards of service for all MD clients. 

•    Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.

•    Provide service and sales support to Financial Consultants and Portfolio Managers, responding effectively to all inquiries from current and prospective clients concerning MD products and services, and facilitating contact and opportunity management.   

•    Be accountable for the preparation and processing of client documentation, preparing correspondence to clients and third parties, and inputting transaction requests as directed by Advisors and Portfolio managers. 

•    Maintain a follow-up system for inquiries, complaints, and problem resolution, ensuring that established MD service standards are being met in a timely matter. 

•    Establish and maintain a plan to ensure all existing clients are contacted regularly and paperwork required for meetings is prepared in advance. 

•    Book on-site and virtual client meetings, preparing files, sending meeting reminders, responding to time-sensitive requests from Advisors during client meetings, preparing correspondence and ensuring a quick and efficient response to all inquiries from current and prospective clients regarding MD products and services. 

•    Process documentation related to new accounts and trade requests, input transaction requests as required, confirming all regulatory requirements are adhered to. 

•    Use your knowledge of MD's products & services to identify opportunities, anticipate client needs, and partner with other lines of business to arrange mutually beneficial client contact strategies. 

•    Support and participate in the research and resolution of a variety of complex client concerns as well as contributing to special projects, as required. 

•    Responsible for adherence to professional standards, including policies, procedures and best practices and professional codes of conduct related to client engagement, taking Scotiabank's risk appetite and culture into consideration relative to day-to-day activities and decisions. 

•    Ensure monthly compliance-related tasks, such as compliance reporting logs and following up on non-compliant paperwork, are completed efficiently. 

•    Liaise with Accountants and third parties to provide tax documents or statements as requested. 

•    General office duties, including reception coverage as required. 

•    Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.

•    Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank's Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. 

Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have: 

•    College diploma or university degree in business, commerce or equivalent  

•    Demonstrated knowledge of the financial services industry and rules regarding Estates, Trusts,    RESPs, RRSPs/RRIFs, TFSAs, Mutual Funds and other investment products 

•    CIRO licensed (IR) or the willingness to become licensed within 12 months of hire. 

•    Proficiency with Microsoft Office Suite 

•    Working knowledge of CRM2 

 What's in it for you?

 The opportunity to join a forward-thinking and collaborative team, surrounded by innovative thinkers. Your career matters You will have access to career development and progression opportunities. An inclusive working environment that encourages creativity, curiosity, and celebrates success You will get our help to save for your future and to invest in your total wellbeing through our Scotiabank benefits** such as Performance Bonus, Employee Share Ownership Program, Pension Plan Matching, Banking Benefits, and Health Benefits from day one You will relish work-life balance, team events, and opportunities to participate in the community.

Location(s):  Canada : Ontario : North York

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.