Senior Quality Development Technician

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

about this team

We are the envoy of change, igniting the culture of quality with reliable & transformative approach to co-create product for manufacturing success. We manage the global quality standards, processes and metrics that ensure a positive guest experience with the performance of our products. We work cross-functionally across the entire product team to ensure our products meet our quality and compliance standards. We then educate our vendors to make quality products a reality.

A fast-paced work environment & responsible for the quality assurance of just about everything. We are socially responsible and work with our lululemon liaison office (llo) in hong kong and vancouver. Being the stand for quality, our team also manages our stringent product standards. "good enough" doesn't hit the floor on our watch. Meeting pinnacle of success by providing e2e support to the product team, empowering internal and external partners to facilitate right decision making, and creating future quality leaders. We ensure that the products performs as intended, and that the hidden features will truly surprise and delight our guests.

core responsibilities

• Reporting to the Quality Development Manager, Senior Quality Development Technician is responsible for proactively pursuing the highest quality standards, on a consistent basis, for all lululemon athletica product. This role will ensure the implementation of DFMEA/STRA risk management model from concept to the handover to our LLOs.
• Working closely with all members of the Global Product Team, the Sr. QD Technician will automate, streamline, and enroll all team members in a comprehensive quality outcome without compromising lululemon's design flare and time to market.
• Research, study and implement special projects guidelines. Educating and collaborating with rest of the team to implement the lululemon standards.
• Advance Concept development and Pre-production: Work closely with design and development to provide input during advance concept development and in-season during commercialization process at the front end. This includes risk assessment meetings , providing feedback to Production, Design and Manufacturers with foresight into possible production complications and/or eventual quality issues that may result with customer wear.
• Collaborate with Product Development, Design, Sourcing and RM in development of seasonal products that meets our Brand Promise of intentional use.
• Able to foresee/identify risks and provide solutions / mitigate risks from concept stage to final commercialization up until pre-production stage to deliver the right product.
• Teamwork with Product Quality Development Technicians to share & maximize best practices, establish new methods, bring new execution methods and functional expertise to the Quality team.
• Gathering of critical Voice of Process from the QA educators and working with the QD Manager to provide solve and CAPA.
• Act as owner of projects to create innovative and premium performance products; owner of minimum performance standards and Standard Operating Procedures (SOP), Standardization of Technical Risk Assessment (STRA), High Attention Raw Materials integration and handover (HARM), Product Lifecycle Technical path (PLTP), WWMT validation, working online with Flex PLM, execution of samples and tests, reporting back to Quality Development Manager.
• Supporting QD Manager in the on-going projects for Document Management & Vendor Development, building and refining processes etc.
• Able to anticipate potential issues, problem solves for issues related to Raw materials and Trims / claims validation / construction / workmanship & able to look beyond obvious.
• Provide quality risk assessment and mitigation during design concept, sketch review, prototypes and size run
• Able to work with off-shore vendors through emails, conference calls, skype calls and onsites to execute the design intent.

qualifications

• Diploma in a garment industry related program or Industrial Engineering (textile specific)
• Knowledge & expertise in hard goods/Bags & acc. etc. an asset.
• Minimum 10 years working experience in technical design, product development and garment production field and/or apparel industry quality control role (required competency).
• Knowledge of technical fabrics, garment construction and related machinery is a must (required competency)
• Industrial Engineering course/program (in Textiles or related field) an asset, but not necessary.
• Strong problem solving and decision-making skills.
• Fast collaborator, agile and think possibilities.
• Actively live and breathe the lululemon culture and lifestyle
• Self-awareness, with a desire for constant self improvement (goal -oriented)
• Self motivated, passionate, empathetic, approachable
• Outgoing, energetic, upbeat and fun

must haves

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Communicate with honesty and kindness and create the space for others to do the same.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Foster connection by putting people first and building trusting relationships.
• Integrate fun and joy as a way of being and working, aka doesn't take yourself too seriously.

additional notes

Authorization to work in CAN is required for this role.

compensation and benefits package

lululemon's compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from 96, ,100 CAD annually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program and, subject to program eligibility requirements.

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

• Extended health and dental benefits, and mental health plans
• Paid time off
• Savings and retirement plan matching
• Generous employee discount
• Fitness & yoga classes
• Parenthood top-up
• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

workplace arrangement

This role is classified as Hybrid under our SSC Workplace Policy:

• Hybrid- In-person collaboration and connection is important to our culture. Work is performed onsite, minimum 4 days per week.