Level 2 IT Support Engineer

1 week ago

Toronto, Ontario, Canada Soft2Bet Full time $60,000 - $80,000 per year

We are looking for a Level 2 IT Support Engineer (NOC Engineer) for our team in Canada. 

Requirements:

  • 1+ years of experience in IT;
  • Experience working with logging, monitoring and alerting tools (e.g. ELK stack, Grafana, PagerDuty, DataDog, Prometheus, Coralogix);
  • Ability to perform log level analysis;
  • Strong troubleshooting skills;
  • Willingness to work in a shift schedule (24/7);
  • Experience with bug and issue tracking systems (Jira preferred);
  • Ambition to learn new systems, procedures, techniques in a short period of time;
  • Structured, process-oriented and business-oriented;
  • Strong communication and reporting skills;
  • Self-learning ability, self-motivated and team player;
  • Experience working with iGaming industry products (nice to have);
  • Experience with Jenkins (nice to have);
  • Experience with SQL (nice to have);
  • Proficiency in English and Russian

Duties and opportunities:

  • Monitor all systems in production and react to alerts.;
  • Manage incidents' life cycle until they are fully resolved or providing a workaround solution, escalation to third / fourth level support where required;
  • Support in incident management after deployment ;
  • Perform log level analysis;
  • Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, issue resolution, and communication;
  • Reproduce reported issues in an appropriate customer environment;
  • Gather information to ensure complete availability of details required for root cause analysis;
  • Provide a robust service for monitoring products deployed onto the platform

We offer excellent benefits, including but not limited to:

  • Working with the latest technologies (Nest, Kubernetes, mongo, graphQL, MySQL, etc)
  • Learning and development opportunities and interesting challenging tasks;
  • Official employment;
  • Opportunity to develop language skills and partial compensation for the cost of language classes;
  • Birthday celebration present;
  • Time for proper rest and 24 working days of Annual Vacation.

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