SaaS Implementation Consultant

1 week ago

Remote Canada Fortive Full time $80,000 - $120,000 per year
Description

Consultant:

  • A consulting background, with 5+ years technical implementation consulting experience of SaaS solutions.
  • Hands-on experience with software and integration configuration, including coding (e.g., XML/HTML) to format structure and layout of SaaS software.
  • Good understanding of cloud technology principles and service delivery organization targets. 
  • Proven ability to analyze complex enterprise-level challenges and deliver innovative, practical solutions.
  • A passion for customer satisfaction, demonstrated through effective relationship management and delivering positive outcomes.
  • Experience managing mid-market and enterprise projects with ambitious deadlines in dynamic, fast-paced environments.
  • Excellent presentation skills, with the ability to present business and project solutions effectively to diverse audiences, including technical experts and director-level stakeholders. 
  • Skilled at identifying obstacles, troubleshooting issues, and seeking support when needed.
  • The ability to deeply engage with customers, uncover their core needs, and address the real problems they aim to solve by tailoring solutions to desired outcomes.
  • A consultative approach that involves deeply understanding customer needs, addressing core problems, and tailoring solutions to achieve desired outcomes.
  • Proactive mindset, able to anticipates customer needs beyond initial requests, simplifies processes, and delivers efficient, user-friendly solutions.
  • A dedication to customer success, ensuring customer satisfaction through clear, consistent communication and follow-ups to confirm issues are resolved.

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