Assistant Store Manager

Assistant Store Manager – GK Fashion Fabrics

Are you passionate about fabrics and retail operations, and ready to support the leadership of a creative and growing fabric store? GK Fashion Fabrics is seeking a proactive and detail-oriented Assistant Store Manager to support the overall management of our store, including in-store operations and online order fulfillment.

Key Responsibilities:

• Support the Store Manager in overseeing daily store operations to ensure a smooth, efficient, and customer-focused environment.
• Assist in supervising store staff, assigning tasks, and following up to ensure responsibilities are completed efficiently.
• Manage and coordinate online orders, including order verification, staff follow-up, and timely dispatch.
• Create and manage shipping labels for online orders through Shopify, Etsy, or courier platforms, ensuring accuracy in addresses, weights, and shipping methods.
• Coordinate packing and shipping processes with staff to ensure online orders are prepared, packed, and shipped on time.
• Monitor and update order statuses, track shipments, and handle customer follow-ups related to online orders and deliveries.
• Assist in managing social media platforms, responding to inquiries, and promoting products, sales, and events.
• Monitor inventory levels across both in-store and online platforms; assist with stock updates and barcode labeling.
• Use fabric knowledge to assist customers in selecting appropriate materials for their projects.
• Help maintain visual merchandising standards and an organized store layout.
• Process sales transactions accurately using the point-of-sale system.
• Handle customer inquiries, concerns, and complaints professionally, both in-store and online.
• Assist in analyzing sales performance, online order trends, and customer feedback to support business growth.
• Support planning and execution of store promotions, events, and workshops.
• Assume responsibility for store operations in the absence of the Store Manager.

Requirements:

• Minimum 2 years of retail experience, preferably in a supervisory or assistant management role.
• Experience with online order processing, shipping coordination, and label creation.
• Strong interest in fabrics, crafts, sewing, or DIY projects.
• Excellent communication, leadership, and customer service skills.
• Strong organizational and time-management abilities with attention to detail.
• Proficiency with POS systems and basic computer applications.
• Familiarity with Shopify, Etsy, and courier/shipping platforms.
• Experience managing business social media accounts.
• Multitasking, creative mindset and problem-solving abilities.
• Flexibility to work weekends, holidays, and extended hours as required.

Preferred Qualifications:

• Experience assisting in overall retail store management.
• Knowledge of inventory systems and barcode labeling.
• Experience handling high-volume online orders.
• Creative background in sewing or crafting.
• Proven ability to support sales targets and operational efficiency.

Working Hours:

• Full-time position
• Working days include weekdays and weekends
• Must be available to work weekends

If you're looking to grow into a leadership role that combines store management, online operations, and customer experience, we encourage you to apply. Please submit your resume and a brief cover letter outlining your relevant experience.

Job Type: Full-time

Pay: $18.00-$19.00 per hour

Benefits:

• On-site parking
• Store discount

Ability to commute/relocate:

• North York, ON: reliably commute or plan to relocate before starting work (required)

Education:

• Bachelor's Degree (preferred)

Experience:

• Microsoft Office: 1 year (preferred)
• Retail management: 2 years (required)

Language:

• French (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person