Customer Success Representative – Contract Renewals

Build your best future with the Johnson Controls team 

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.  Join a winning team that enables you to build your best future Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away 

What we offer

• Competitive salary and commission Plan

• Paid vacation/holidays/sick time - Available from day one

• Comprehensive benefits package including medical, dental, and vision care - Available from day one

• Extensive product and on the job/cross training opportunities

• With outstanding resources Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy

• Company vehicle​

• Check us out:  A Day in a Life at Johnson Controls 

Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away

What we offer

• Competitive salary

• Paid vacation/holidays/sick time

• Comprehensive benefits package including, medical, dental, and vision care - Available day one

• Company vehicle

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

• Check us out: 

What you will do

The primary role of the Customer Care Sales Representative is to maintain and grow sales within a defined customer base and geographical territory. The representative will develop and execute a customer-focused strategy that will lead to greater retention of preventative maintenance contracts, higher revenue per customer, and ensure greater customer satisfaction.

How you will do it

• Adhere to current Johnson Controls policies, procedures, products, programs, and services.

• Manage all retention activities within an assigned service agreement customer base of $3M-$5M.

• Responsible for retention, customer satisfaction, and growth within the customer base.

• Act as the primary point of contact for the assigned customer base and develop a positive ongoing relationship with customers plus an intimate knowledge of each account (e.g., key decision-makers, equipment, service contract, history, etc.).

• Interface effectively with district operations to deliver and improve service delivery.

• Determine customer needs and develop sales strategies to meet those objectives.

• Monitor contract expiration dates and proactively engage stakeholders to initiate renewal discussions.

• Identify opportunities to optimize contract terms, pricing, and service levels during renewals.

• Work closely with front sales team to address customer needs in terms of upgrades or expansion

• Report progress and metrics to operation and corporate teams on a weekly and monthly basis.

What we look for

Required

• 3+ years in account management, customer success, or contract renewals, in fire/security or related technical services (HVAC, building automation) in Canada.

• Experience dealing and negotiating contracts

• High school diploma or professional training certification in the fire alarm domain.

• Ability to travel up to 40%.

Preferred

• Highly motivated and success driven.

• Excellent communication skills and ability to quickly qualify opportunities.

• High degree of self-discipline. Independent, creative thinker.

• Ability to sell intangible services.

HIRING HOURLY RANGE: $29.23-$36.41 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)  This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at

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Johnson Controls' Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act ("AODA"). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls' applicable AODA policies are available on our website at for your reference, and can be made available in accessible formats upon request.