Branch Technical Support Manager

2 days ago

Etobicoke Ontario MWB Canada Abell Pest Control Careers Full time $60,000 - $120,000 per year

As the Branch Technical Support Manager, your objective is to build strong partnerships with clients, proactively identify and resolve pest management challenges, and reinforce Abell's reputation as a trusted provider of industry-leading solutions.

A Career as Unique as You

At Abell, we're constantly reinventing ourselves. Good business means on-going research and development for more environment sensitive products, safer methodology, applications and different creative ways of doing business. Meeting our customer's needs means to be constantly challenging our employees with an entirely new and exciting way to work.

Job description

Abell's major commercial accounts require consistent technical oversight, structured reporting, and regular operational reviews to ensure their Integrated Pest Management (IPM) programs meet the highest quality standards. This position is responsible for facilitating scheduled account reviews, delivering training, monitoring program effectiveness, and ensuring that service outcomes align with both customer requirements and Abell's quality expectations.

  • Coordinate and lead weekly, monthly, or quarterly operational meetings for assigned major accounts.
  • Apply pest management expertise to guide both Abell and customer teams toward corrective actions, ensuring recurring pest issues are identified, documented, and
    resolved in compliance with best practices and contractual obligations. 
  • Oversee the preparation and submission of required reports, ensuring accuracy, consistency, and alignment with key customer and internal quality standards.
  • Monitor account performance trends and recommend improvements to strengthen customer satisfaction, service consistency, and overall program quality.

What we Offer

  • Competitive salary
  • Health & dental benefits
  • Paid vacation
  • RRSP matching
  • Opportunities for growth
  • People-first approach with a strong family culture

Requirements:

  • Minimum of 5 years' experience as a licensed Route Manager with a valid Structural Pest Management license
  • Strong interpersonal skills to convey technical information clearly and effectively.
  • Demonstrated ability to manage and diffuse challenging situations
  • French communication skills (written and verbal) are considered an asset
  • Proven ability to manage multiple priorities, meet deadlines, and maintain high attention to detail in a fast-paced environment
  • Capable of working independently with minimal supervision, while also contributing effectively as part of a collaborative team

If you are motivated and results-drivenÙ« enjoy being on the road, we'd like to meet you

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