RPA Compliance Specialist

7 days ago

PointeClaire, Quebec, Canada Health Standards Organization Full time $60,000 - $90,000 per year

Accreditation Canada and Health Standards Organization (HSO) will not ask for personal information such as Social Insurance Numbers (SIN) or bank account information during the recruitment process via phone or email. If you receive such a request, it is not from Accreditation Canada or HSO. Applicants should always verify the legitimacy of such a communication and contact the organization directly through official channels to confirm.

Terms: 6 months full-time contract

Salary: Commensurate with Experience

Location: Montreal or Ottawa (hybrid work model)

ABOUT THE ROLE:

The Compliance Specialist works within the team at Accreditation Canada that plans and conducts compliance assessment visits in RPA (residences for seniors).

Reporting to the Program Manager, the incumbent ensures the quality, rigor, and consistency of compliance reports produced following the visits. They use their analytical skills to ensure consistency in compliance assessments and the quality of observations made by the visiting team.

They provide support and training to visitors to promote understanding, consistent application of regulatory requirements, and the development of their skills.

Main Responsibilities:

  • Review compliance reports produced following visits to residences for seniors (RPA);
  • Request clarifications or additional information from visitors to support the clarity and consistency of observations.
  • Contribute to the analysis and validation of compliance assessments, ensuring adherence to the regulatory framework.
  • Maintain ongoing collaboration and communication with relevant partners (network institutions, etc.).
  • Participate in the support and training of visitors with a view to continuous improvement of practices.
  • Prepare follow-up reports, annual summaries, and any other reports related to activities.
  • Participate in optimizing support documents for visitors, templates, and work procedures to improve process efficiency and quality.
  • Contribute to the follow-up of RPAs serving First Nations clients and maintain close ties with relevant partners, including Indigenous Services Canada (ISC).

Must Have Qualifications:

  • Bachelor's degree in administration, management, social sciences, public health, or any other relevant discipline.
  • Three (3) to five (5) years of relevant experience, ideally in a compliance, program evaluation, quality, or inspection context in health or social services.
  • Excellent knowledge of the RPA Certification Regulation and the current authorization process for residences for seniors.
  • Strong analytical and judgment skills, with a marked attention to rigor, consistency, and quality of information.
  • Excellent command of spoken and written French and good ability to communicate in English, both orally and in writing.
  • Demonstrated interpersonal communication skills, fostering collaboration with visitors, institutional partners, and network establishments.
  • Advanced office software skills, particularly in using Microsoft 365 suite (Word, Excel, Outlook, Teams, SharePoint).
  • Attention to detail and ability to write, revise, and structure documents clearly and professionally.

WHAT YOU CAN EXPECT:

In Your First 30-90 Days:

  • Complete our orientation program with other new hires to learn about HSO, our values of trust, inclusion, collaboration, innovation and learning, and our mission of quality improvement in healthcare and social services.
  • Set your performance and learning objectives for the year in collaboration with your people manager.
  • Meet regularly with your people manager to discuss your learning progression and alignment for your accountabilities.
  • Take on assigned initiatives or projects for your role.
  • Build relationships with key stakeholders and partners, including other members of the team.

What We Can Offer You:

  • Hybrid work model.
  • Competitive compensation and benefits, including a defined benefit pension plan.
  • Time off programs, including office closure during the last week of December.
  • Professional development support.
  • A culture that measures and values psychological safety, inclusion, and engagement.

WHO WE ARE AND WHAT WE DO: 

Health Standards Organization (HSO) and our affiliates Accreditation Canada (AC) and the Institute for Quality Management in Healthcare (IQMH) are global, not-for-profit organizations. Together, we develop standards and deliver assessment programs and quality improvement solutions that have been adopted in over 14,000 locations across five continents. Our people-centered programs and services have been setting the bar for quality across the health ecosystem for over 65 years. 

Join us toward a future that will lead to "Safer Care and A Healthier World." Let's follow a mission together, where we "empower and enable people around the world to continuously improve quality of care."

HSO is committed to fostering a culture of inclusion, diversity, equity and access, where all employees feel respected and valued and have an equal opportunity to achieve success. We encourage applications from Indigenous Peoples, people from diverse races, ethnicities and/or religions, persons with disabilities, people from gender diverse communities and/or people with intersectional identities. Please let us know how we can support you throughout the recruiting process, including through the provision of accommodations on request. You can contact us at 

We are also proud to have been named as one of the Top 100 National Capital Region's Top Employers in 2022, 2023, 2024 and 2025.

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