Appliance Service Technician

16 hours ago

Cliveden Place Delta BC, Canada Trail Appliances Ltd. Full time $60,000 - $90,000 per year
Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We're a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers
Our core values: Integrity – We do what's right, even when no one is looking Improvement – We do it well. Then we do it better Caring – We put ourselves in others' shoes Authenticity – We like people, not pretense Determination – We kick down walls
We have everything except you Join our team at Trail Appliances as a Service Technician, where you'll play a vital role in diagnosing and repairing appliances in our customers' homes. Whether you're a certified technician or working toward your certification, this position offers hands-on experience, mentorship, and the opportunity to grow in a fast-paced, customer-focused environment You'll be responsible for evaluating appliance issues, completing repairs using manufacturer documentation, and delivering an exceptional service experience aligned with Trail's values. As a Service Technician, you will: Evaluate, diagnose, and repair a wide range of appliances (laundry, kitchen, refrigeration). Recommend and order required parts for effective repairs. Complete and submit all paperwork (repair reports, parts usage, etc.) in a timely manner per company standards. Maintain a clean and organized vehicle and work environment. Provide professional and courteous service at all customer touchpoints. Use service manuals and bulletins to perform accurate diagnostics. Communicate repair findings clearly to customers and escalate concerns as needed. Follow all health and safety standards and maintain equipment in safe working conditions. Support junior apprentices and actively engage in training opportunities. To be successful in this role you should: Have an Appliance Service Technician Certificate of Qualification (C of Q) or enrollment in a registered apprenticeship program through SkilledTradesBC. Have a certificate from an accredited institution (e.g., Kwantlen Polytechnic University, BCIT) if applicable. Have a Valid Class 5 Driver's License with a clean abstract. Have a "C" Gas Ticket issued by Technical Safety BC (required for gas appliance repair). Have CFC/ODS (Refrigerant Handling) Certification, from a recognized provider (e.g., HRAI or BCIT). Have a minimum of 3 years' experience servicing major appliance brands. Have a proven mechanical aptitude and troubleshooting abilities. Experience with sealed system repairs (refrigeration units) is an asset. Have an exceptional communication, time management, and interpersonal skills. Be Detail-oriented with a customer-first attitude. Why join Trail: Extended Health Benefits Merit Performance Generous employee discounts Gym membership discount Professional Development Programs Employee Recognition Program Company events Paid Volunteer INDHP
We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?

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