Lead Golf Retail Associate

Title: Lead Retail Associate

Reports to:Retail Manager

Job Type:Full Time Seasonal (April through October)

Location: Inverness, Nova Scotia, B0E 1N0

About Cabot Cape Breton

Located along the coast of Cape Breton, Nova Scotia and nestled between the Atlantic Ocean and the picturesque town of Inverness, Cabot Cape Breton is an unrivalled destination offering one of the best resort experiences in Canada. Featuring 46 spectacular holes—including Cabot Links and Cabot Cliffs, two 18-hole layouts ranked among the world's top 100 courses, and The Nest, an 11-hole par-3 course—Cabot Cape Breton offers a rare chance to experience golf as it was meant to be played: on firm, sandy turf, with the ocean breeze shaping every shot. With award-winning accommodations at Cabot Links Lodge, upscale Golf Villas, luxury homes, and exquisite dining options, Cabot Cape Breton is intended to excite and inspire at every turn.

If you join our team, you will live our values:

Confidence, Authenticity, Humility, Warmth

Position Overview

As a Lead Retail Associate at Cabot Cape Breton, you will play a pivotal role in delivering exceptional golf experiences to our guests. Your responsibilities will include assisting the leadership of daily operations of the Golf Shop, including inventory, and ensuring a high level of guest service. You will lead a team of associates, assist guest with their golf-related needs, and provide detailed information about golf merchandise, apparel, and equipment. Attention to detail, excellent communication skills, and a passion for golf are essential in this role. By maintaining a well-organized golf shop, offering personalized assistance, and creating a welcoming atmosphere, you will contribute significantly to the overall satisfaction of our golfing guests, enhancing their enjoyment of Cabot Cape Breton's world-class golf facilities, leading the team to achieve operational goals as well as ensuring a quality workplace environment for staff members to excel in.

You will thrive in this role if you enjoy:

• Guest Engagement: Take satisfaction in engaging with guests, understanding their needs, and providing personalized assistance to help them find the right golfing products and accessories.
• Merchandise Management: Enjoy managing inventory, arranging product displays, and ensuring the pro shop is well-organized and aesthetically pleasing for guests.
• Product Knowledge: Have a keen interest in golf equipment, being knowledgeable about different brands, technologies, and trends in the golf industry. Enjoy sharing this knowledge with guest to help them make informed decisions.
• Team Leadership: Thrive in a leadership role, leading and supporting pro shop staff. Provide guidance, on-the-job training, and mentorship to create a positive and efficient work environment.
• Guest Education: Take pleasure in educating customers about the features and benefits of various golf products, helping them improve their game and enhancing their overall golfing experience.

Preferred qualifications and skills:

• 3-5 years' experience in a retail environment
• Strong understanding of golf – the game and culture
• Some post-secondary education in the fields of business, hospitality or sports management

Requirements of the role you should be aware of:

• Based on the nature of our business and the service we provide to our guests; to work with us, you must consent to a criminal background check as a condition of employment and an additional criminal background check every two years.
• As a seasonal resort business, you can anticipate a schedule that will involve day, evening, night, and weekend work.
• Retail experience and knowledge of golf is preferred
• Our retail positions offer a fast-paced work environment, where everyone pitches in and participates in all functions
• All store positions require constant physical activity, including standing, walking, reaching and grasping.
• To best perform these responsibilities, employees must be able to communicate face-to-face and, on the phone.
• Constant focus and repetitive work are to be expected
• Based on the nature of this position, you would experience long periods of guest interactions
• Ability to manage timeline pressures and constraints
• Lifting, carrying, pushing, pulling, and otherwise moving luggage, golf clubs, and objects up to 80 lbs in weight
• Assisting the manager in training staff, delegating tasks, and motivating team members to maintain standards and deliver a world-class experience.
• Problem Solving; Dealing with daily challenges, like resolving guest issues, managing staff, or ensuring smooth operations, can be rewarding for those who enjoy problem solving and keeping things running smoothly.

Our Benefits

• Access to learning & training opportunities to build your career
• Complimentary Green Fees
• Complimentary Family Golf Round
• Complimentary daily free lunch
• Friends and Family Rates for Golf and Lodging
• Discounts in our Retail Shops & Restaurants
• Access to our Employee Assistance Program
• Subsidized Team Housing, based on availability
• Healthcare benefits for permanent and returning seasonal team members