Temporary Part-Time Customer Service Representative

21 hours ago

Oshawa, Ontario, Canada City of Oshawa, ON Full time

Job Description

Reporting to the Program Supervisor; be responsible for performing front line customer service and clerical duties at any Recreation Facility.

Responsibilities:

  • Answering the telephone; responding to inquiries and complaints about any facet of Recreation Services
  • Receiving and processing program registrations, membership applications, and facility bookings
  • Receiving and processing revenues and performing various related cash control and reconciliation functions
  • Providing administrative and clerical support
  • Performing other related duties as assigned
  • To support and demonstrate the City of Oshawa core values of Authenticity, Courage, and Trust.

Requirements:

  • Grade 12 education required, with a minimum of two (2) years of relevant customer service experience. Preference may be given to candidates who possess a post-secondary certificate or diploma in a relevant field (Administrative, Business, Communication or Recreation programs). An equivalent combination of relevant experience and education will also be considered
  • Ability to handle and reconcile cash transactions and work with figures.
  • Excellent customer service and communication skills to deal effectively and courteously with the public and staff and be able to respond to inquiries by telephone and in person in a timely fashion and in accordance with Corporate Customer Service standards
  • Established computer skills and experience in related software applications (Microsoft Word, Outlook and IntelliManager or other registration software)
  • Current certification in Standard First Aid, CPR (Level C), and AED or be willing to obtain and maintain
  • Ability to work independently, quickly and competently in an environment with frequent interruptions
  • Possess personal qualities of maturity, tact, discretion and be willing to work in a team environment with a co-operative attitude
  • Ability to respond on short notice and work shifts, including evenings, weekends and on holidays

As a condition of employment, the City of Oshawa will require successful candidates to provide a Criminal Records Check with Vulnerable Sector Search.

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