Receptionist, Office Services

We are hiring a Receptionist, Office Services

Reporting To: Senior Manager, Office Services

Full-Time/Part- Time: 3 months contract (possibility of extension)

Posting Date: October 15, 2025

Closing Date: October 29, 2025

Hours of Work: 8:30 a.m. – 5:00 p.m.

Grade: 4.5

Office Location: Toronto, In Office Great location Steps away from the main public transit station

What we offer:

Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities

• Eligibility for benefits is dependent on the terms of employment

The Opportunity

The Receptionist is responsible for presenting a first impression of the organization to clients and customers, answering incoming calls and executing outgoing courier requests in a professional and timely manner.

Primary Duties and Responsibilities:

• Answer and transfer incoming calls to appropriate personnel in a professional, pleasant and courteous manner
• Greet clients and/or customers and welcome new hires
• Execute all outgoing courier services
• Maintain courier tracking system
• Schedule boardroom bookings electronically
• Distribute faxes through a portal
• Provide department support – open, stamp and sort insurance policies, open final documentation reports
• Provide general administrative and clerical support
• Assist with general appearance of the office, ensure maintenance of a well-kept and professional looking reception area
• Report building maintenance issues
• Comply with office privacy
• Adhere to policies/procedures to ensure AML requirements are met, when applicable

Skills and Attributes:

• Experience working in a fast paced, structured and team based environment
• Ability to work independently
• Ability to sit for extended periods of time
• Proven ability to adapt to fluctuating work volumes
• Ability to perform light physical tasks (i.e. bending, reaching, pushing, lifting and for short distances)

Education/Certification/Experience Requirements:

• Post-secondary education and/or equivalent work experience preferred
• Previous office experience required
• Proficient with computers and relevant software applications
• Knowledge of administrative and clerical procedures
• Knowledge of customer service principles and practices

Working Environment and Physical Demands Analysis:

• Office environment
• Periods of high volume with tight timelines
• Long periods of stationary position/sitting
• Prolonged periods of repetitive movement (i.e. using a keyboard and mouse)
• Long periods of time in viewing a computer screen
• Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program.

Why join First National?

• Competitive Compensation
• Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)
• Extensive training programs to set our employees up for success
• Modern office environment conducive to collaboration
• Supportive teamwork culture
• Opportunities to give back to the communities and work through events focused on a variety of charities
• Ongoing social events throughout the year

The team you'll join:

Founded in 1988, First National is one of Canada's largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada's largest commercial mortgage lender.

First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.

We would like to thank all applications for their interest in this existing vacancy but only candidates selected for an interview will be contacted.

First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.

First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at should you need an accommodation at any point in the recruitment process.