Program Manager, Patient Services

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

Job Summary:

The Program Manager is the lead in managing clients and internal stakeholders, ensuring programs are conducted professionally, on schedule, and on budget in accordance with established specifications.

Working with the client the Program Manager will establish best business process for the program by planning, implementing, controlling and evaluating operational and business performance. 

Specific Responsibilities:

• Helps identify opportunities for improving operational effectiveness with an emphasis on total customer service and cost control.
• Ensures client satisfaction in overall delivery of program requirements by working cross collaboratively with ancillary business units.
• Subject matter expert on business processes, workflow, productivity, quality and program structure.
• Ensures high level of customer responsiveness with proactivity in addressing and solving issues.
• Participates in strategic customer meetings and other business review meetings to ensure understanding of customers' short- and long-term strategies.
• Continuous monitoring of the KPIs/SLAs and AR to ensure that programs service levels are maintained.
• Develop customer management objectives and represent customer needs in collaboration with internal stakeholders.
• Prepares monthly revenue forms, customer billings and financial management reports.
• Prepares and maintains electronic program binders and ensures that program documentation is up to date.
• Identifies business development or expanded service opportunities within existing client base and works with the Business Development staff to develop proposals; participate in presentations, sales and marketing efforts, trade shows and other networking activities as required.
• Ensures all training both corporate and program/project specific are up to date and complying with QMS requirements.
• Assist the Quality management team with audit activities as needed.
• Participates in implementation and support of quality initiatives as it relates to the program
• Other duties as required.

Minimum Qualifications

• Post Secondary education, Undergraduate in business or healthcare.
• Minimum of 5 years of leadership experience in Patient Support Programs or Case Management.

Key Competencies

• Effective negotiation skills.
• Bilingualism (English/French) would be considered an asset.
• Ability to communicate effectively (both oral and written) with internal and external customers and stakeholders.
• Excellent interpersonal skills.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson