Toll Supervisor Bilingual

About BNA O&M General Partnership

BNAOM General Partnership (BNAOM), a partnership of ACS Infrastructure Canada, Fluor Canada, and Aecon Group Inc., is seeking candidates for the Operations and Maintenance of the Gordie Howe International Bridge project.

Bridging North America (BNA) was selected to design, build, finance, operate and maintain the CAD $6.4 billion Gordie Howe International Bridge project for Windsor-Detroit Bridge Authority (WDBA) – a Public-Private-Partnership (P3). BNAOM is the OMR entity managing the Operations, Maintenance, and Rehabilitation of the Project for a term of 30 years.

When completed, the bridge will be the longest cable-stayed bridge in North America. The project includes a bridge and border crossing spanning the Detroit River and connecting Detroit, Michigan, U.S., and Windsor, Ontario, Canada, by linking Interstate 75 and Interstate 96 in Michigan with the new extension of Highway 401 (Rt. Hon. Herb Gray Parkway) in Ontario. The scope also includes building new, state-of-the-art ports of entry on both the U.S. and Canadian sides of the Detroit River as well as improvements to existing infrastructure in both Michigan and Ontario.

The Canadian Port of Entry is an approximate 53 hectare or 130-acre site and will be the largest Canadian port along the Canada-US border, and one of the largest anywhere in North America. It includes inbound border inspection facilities for both passenger and commercial vehicles, outbound inspection facilities, toll collection facilities, a maintenance facility and parking.

The US Port of Entry has an approximate 68 hectare or 167-acre site and will be one of the largest US ports along the Canada-US border and in North America. It includes US inbound border inspection facilities for both passenger and commercial vehicles, US outbound inspection facilities, commercial exit control booths and parking.

Job Summary

The Bilingual Toll Supervisor (French & English)will report to the Toll Plaza Manager, or other such person as may be designated by the CEO and is responsible for supervising the collection of the tolls, managing cash floats, ensuring smooth traffic flow, performing cash and transaction audits, verifying and organizing cash deposit, helping customers at the toll plaza, and upholding safety and facility security.

Roles & Responsibilities

• Oversee the daily operations of multiple toll collection booths
• Comply with all toll collection and operation policies, procedures, and guidelines as outlined in applicable documents or manuals
• Train new toll collectors and conduct ongoing training sessions
• Monitor employee performance and attendance
• Issue change funds and verify end of shift deposits
• Monitor traffic patterns, manage lane assignments for efficient flow and adjust toll booth operations to optimize efficiency
• Respond to unexpected traffic events
• Provide the required reports to the Toll Plaza Manager
• Assign Toll Collectors to lanes and coordinate breaks
• Ensure proper cash handling and deposit procedures are followed
• Perform Toll Collector duties when necessary to open a cash lane
• Lead and motivate toll collection staff to meet performance goals
• Address customer enquiries professionally and resolve issues promptly
• Develop and implement improvements to toll collection operations, including process enhancements and technology upgrades
• Maintain accurate records of toll collection activities, including revenue and expenses
• Ensure toll collection equipment is functioning properly and notify maintenance team as needed
• Enforce safety protocols, maintain security, and initiate emergency responses for various incidents such as leaks, spills, or other hazards
• Stay informed about local events in Canada and the United States to plan staffing with the Toll Plaza Manager and communicate updates to the Toll Collectors
• Monitor road and highway conditions, and relay relevant updates, such as weather advisories, accidents, and closures to the Toll Collectors, Toll Plaza Manager and customers
• Refer to unresolved customer grievances to designated departments for further investigation
• Related Tasks: Perform any other related tasks necessary for the smooth functioning of our team
• Participate, collaborate, and contribute to BNAOM development and implementation of company, human resource, finance, technical, IT, tolling, contractual, operations, and maintenance policies, plans, and procedures
• Participate & play an active role in the continuation of the safety culture on the project, making safety a natural part of all work performed
• Adhere to and support BNA's Health, Safety, Quality & Environmental, Security, and Sustainability Policies
• Ensure the implementation of the Safety Program to all staff to create a safe work environment throughout the jobsite and ensure that they adhere to the safety and record keeping requirements
• Document and report all injuries and any incidents
• Document damage or changes in condition of project assets. Prepare claim requests in the event of accidents caused by third parties
• Perform additional assignments as directed by the CEO, Toll & System Manager and Toll Plaza Manager or as required for successful mobilization, operations, maintenance, and rehabilitation

Qualifications & Requirements

Education and Language Skills

• High School Diploma or GED; bachelor's degree in business administration or a related field is an asset for this position (equivalent work experience may be considered)
• Advanced proficiency in French and English, both spoken and written mandatory

Experience & Knowledge

• Proven experience in supervision, including planning, assigning, and monitoring work.
• Strong background in customer service, with the ability to respond promptly and professionally to inquiries and complaints
• Experience in cash accounting, including recording transactions, preparing bank deposits, and reconciling accounts
• Familiarity with interpreting laws, regulations, standards, policies, and procedures
• Familiarity with the Microsoft Office suite, especially Outlook, Excel and virtual documentation
• Knowledge of security systems and access control equipment is an asset for this position
• Knowledge of traffic safety, national roadways, and local attractions

Skills and Abilities

• Excellent written and verbal communication skills
• Strong leadership abilities, including motivation and mentoring
• Critical thinking and effective problem-solving skills
• Comfortable handling cash and operating cash registers
• Basic math skills for accurate toll fee calculations
• Ability to monitor safety concerns and take corrective action when necessary

Work Conditions

• Ability to perform effectively in a fast-paced, high-traffic environment
• Flexible availability, including nights, weekends, and holidays
• Must be able and physically capable to stand or sit for long periods and work in various adverse weather conditions
• Proven safety and attendance record

Certificates & Legal Requirements

• Ability to obtain and maintain required security clearance
• Must have the ability to work in Canada

Benefits

BNAOM General Partnership rewards hard work, knowledge, and commitment. We offer competitive employee compensation packages, comprehensive benefit programs including Health, Dental and Vision Care, group registered retirement program, and much more. BNAOM General Partnership also offers several employee resource groups that aim to provide opportunities for professional and personal growth, improved wellness, and involvement in the community.

Notice to Candidates

Background checks are carried out as part of any conditional offer made, including (but not limited to & role dependent) education, professional registration, employment, references, passport verifications and Global Watchlist screening.

While only qualified candidates will be contacted for an interview, be sure to continually check our website for other related positions as they are posted. Are you ready to join us? We are looking forward to hearing from you today

Equal Employment Opportunity

BNAOM is committed to diversity, inclusion and just employment equity in the workplace. We employ individuals, and make employment-related decisions, without regard to an individual's race, national or ethnic origin, religion, age, sex, sexual orientation, gender identity or expression, martial status, family status, genetic characteristics, disability, or conviction for an offence for which a pardon has been granted or in respect of which a record of suspension has been ordered, or any other characteristic protected by law.

We are committed to employment equity for women, aboriginal people, visible minorities, and persons with disabilities. Interested candidates from these groups are encouraged to apply.

Accessibility Notice

If you need a reasonable accommodation for any part of the employment process due to a disability, please send an email to or call Reasonable accommodation requests will be considered on a case-by-case basis.

Job Types: Full-time, Permanent

Benefits:

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Application question(s):

• Are you legally able to work in Canada?
• What is your current Citizenship?
• Are you admissible to the United States?
• Are you able to obtain and maintain a Government Security Clearance?
• How many years of Supervisory Experience do you have?
• How many years of cash accounting, including recording transactions, preparing bank deposits, and reconciling accounts experience do you have?
• Are you available to work all shifts?

Education:

• Secondary School (required)

Language:

• English (required)
• French (required)

Work Location: In person