Assistant Property Manager

About the Company

At Drake Property Management, we believe our employees and residents are at the heart of what makes our residential communities great places to live. Every day, we have the privilege of making a positive impact on people's homes and communities—a responsibility we take seriously. Our growth and success are driven by the contributions of our team members, and we're looking for an experienced, team-oriented individual to join us in further developing our portfolio.

About the Role

We are currently seeking a dedicated and detail-oriented Assistant Property Manager to support our property operations in Hamilton. Reporting directly to the Director of Operations and Property Manager, you will play a crucial role in ensuring the effective and efficient management of our residential communities. Your responsibilities will include marketing & leasing, property maintenance, financial operations, and resident relations. As an Assistant Property Manager, you will also serve as a brand ambassador, ensuring high levels of service and satisfaction for our residents, team members, and partners.

Responsibilities

• Leasing & Marketing
• Collaborate with the Centralized Leasing team to oversee and participate in the full leasing process, providing training and support as needed.
• Maintain comprehensive knowledge of property features, including suite availability, common areas, and amenities, acting as a resource for internal teams.
• Manage the renewal process and retention program to maximize resident satisfaction and retention.
• Contribute to the development and execution of property marketing and leasing plans, ensuring they align with Key Performance Indicators (KPIs) and budgetary goals.
• Conduct regular market surveys, analyze competition, and identify market trends to inform pricing strategies and recommendations.

• Provide feedback to the Property Manager and Director of Operations regarding rental rates, promotions, and market conditions to optimize revenue.

• Operations & Management

• Ensure all property management policies, procedures, and operations meet Drake's standards.
• Oversee the issuance of notices, including Violation Notices, Notices to End Tenancy, Notices to Enter, and Renewal Notices.
• Ensure compliance with privacy regulations and standards.
• Review monthly financial reports, including variance analysis, using Yardi Voyager.
• Manage day-to-day purchasing and contract management activities.
• Motivate, train, supervise, and coach community team members.
• Oversee rent collection, monitor aged receivables, and assist with the collection of delinquent rents.
• Supervise Maintenance Technicians and Mobile Superintendents to ensure efficient work order management and team guidance.

• Actively participate in capital projects, including renovation programs, to enhance property value and resident experience.

• Customer Service / Resident Relations

• Handle resident inquiries, feedback, complaints, or concerns professionally and courteously.
• Maintain strong resident relations through regular contact and proactive attention to resident needs.
• Foster a culture of exceptional customer service among all team members.

• Promote the use of Rent Café Resident Portal technology to enhance resident engagement.

• Maintenance & Health and Safety

• Actively monitor deficiencies in suites and common areas and produce work orders as required.
• Conduct annual, periodic and pre-move-out suite inspections and coordinate maintenance required as appropriate.
• Ensure an adequate inventory of ready suites.
• Maintain and ensure compliance with fire safety plans and other emergency procedures.
• Assist with Emergency after hour calls.
• Other project-based assignments within the scope of the job as requested by management.

Qualifications

• 2-4 years of experience in Property Management, Hospitality, or related industries. Post-secondary education in Property Management or related fields is an asset.
• Strong verbal and written communication skills, with the ability to engage effectively with tenants and team members.
• Client-focused relationship management skills.
• Self-motivated with superior conflict resolution abilities.
• Exceptional customer service skills with a passion for excellence.
• Strong attention to detail, problem-solving skills, and the ability to multitask and work under pressure.
• Team-oriented with a positive attitude and flexibility to meet job demands.
• Knowledge of the Residential Tenancies Act (RTA), Fire Codes, Building Codes, and Landlord and Tenant Board (LTB) proceedings is an asset.
• Ability to work flexible hours, including responding to communications outside of normal business hours.
• Familiarity with smartphone and tablet technology.
• Valid driver's license and access to a reliable vehicle.

Pay range and compensation package

At Drake Property Management, we foster a culture of excellence and teamwork. We believe that passionate, dedicated people are the key to our success. This full-time, 40-hour per week position typically operates during core business hours (8:00 am - 5:00 pm), with occasional work required beyond these hours. The role is based primarily in Hamilton, with some travel required. We offer a competitive salary, full benefits, and a vehicle allowance, commensurate with qualifications and experience.

Equal Opportunity Statement

At Drake Property Management, we foster a culture of excellence and teamwork. We believe that passionate, dedicated people are the key to our success. This full-time, 40-hour per week position typically operates during core business hours (8:00 am - 5:00 pm), with occasional work required beyond these hours. The role is based primarily in Hamilton, with some travel required.

Benefits

• Dental care
• Extended health care
• Mileage reimbursement
• On-site parking
• Paid time off