Receptionist & Administrative Assistant– Casual/On-Call

Join Our Team and Make a Difference

Since 1973, Smithers Community Services Association (SCSA) has been a cornerstone of support for the residents of Smithers and the surrounding communities. We are a non-profit organization with a $5 million annual budget and around 70 staff, including casual and seasonal employees, dedicated to delivering impactful programs.

Our Vision:

To create a diverse and inclusive community where every individual is embraced and empowered.

Our Mission:

We are dedicated to cultivating safe and inspiring environments that promote community service and Reconciliation. We strive to enrich the lives of individuals from all walks of life, fostering a brighter future for everyone.

Through an equity lens, we center community voices and support individuals in reaching their full potential.

If you share our values of honesty, integrity, accountability, and professionalism, join us on our journey. This position represents an opportunity to contribute meaningful and enduring impact.

PROGRAM: Administrative Support

POSITION: Receptionist & Administrative Assistant

JOB TYPE: Casual/On-call (with potential for additional hours in the future)

JOB POSTING #: JP

WORK SCHEDULE: Hours and shifts will vary depending on organizational needs. Typical shifts are 7 hours, from 8:30 AM to 4:30 PM.

DATE POSTED: December 06, 2025

CLOSING DATE: We will conduct rolling interviews and may close this position if suitable candidates are found. Early submissions are recommended.

START DATE: As soon as possible

SALARY RANGE: $26.00/hour - $28.00/hour (based on experience and qualifications)

NO: OF POSITIONS: 1

PROGRAM SUMMARY:

The Administration team provides support for all programs and services offered through Smithers Community Services Association.

POSITION SUMMARY:

The Receptionist / Administrative Assistant performs reception duties for Smithers Community Services Association, and assists the Executive Director, Program Managers and Board as required. This role is funded 50% by BC Transit and includes responsibilities related to both administrative operations and BC Transit support.

REPORTING RELATIONSHIPS:

• Reports To: Office Lead & Smithers/BC Transit Manager
• Direct Reports: None

RESPONSIBILITIES:

Primary Functions:

• Create a welcoming environment for visitors.
• Answer telephone calls and relay messages.
• Dispatch Smithers & District Transit calls.
• Respond to electronic inquiries.
• Support and assist with agency events, including the Annual General Meeting and Staff Meeting.
• Provide administrative support to the Executive Director, board, and staff as required.
• Schedule and confirm appointments.
• Order office supplies and maintain inventory.
• Open and distribute regular and electronic incoming mail and other material and coordinate the flow of information.
• Type and proofread correspondence, forms, and other documents.
• Review and update internal documents to ensure consistency, as directed by the Executive Director.
• Maintain door and alarm codes for all staff.
• Ensure the security of the facility (i.e., ensure doors and reception filing cabinet are locked, lights and equipment are turned off each day). Report any security concerns to the Executive Director.
• Work closely with another part-time Receptionist / Administrative Assistant, collaborating on responsibilities and job duties as needed.
• Ensure walkways are clear of snow and ice in the winter, and water hanging baskets in the summer.
• Work closely with the building cleaner.
• Order office supplies.

Secondary Functions:

• Support the publishing of brochures, business cards, and the annual AGM report.
• Attend SCSA meetings and take and circulate minutes if required.
• Support updates to the agency's website and social media contexts.
• Keep track of staff's whereabouts during working hours, particularly when they are absent, out of the office, or working alone.
• Ensure reception, photocopy, and kitchen areas are tidy; empty the shredder, update the pamphlet display, and maintain the bulletin board.
• Maintain the SCSA Scrapbook and Photo Tree.
• Keep the sink area clean and wash kitchen towels and clothes as needed.
• Provide backup support and vacation coverage to the administrative team.
• Report all reception-related Critical Incidents to the Executive Director.
• Perform other related duties as required.

QUALIFICATIONS:

• Grade 12 graduation and a minimum of two years' experience in a similar position or a combination of relevant training and experience.
• Related training includes office administration or business management.

SKILLS AND ABILITIES:

• Demonstrates a positive and professional attitude when interacting with visitors, clients, staff, board members, and the public, both in person and over the phone.
• Self-directed, highly motivated, and able to work effectively both independently and as part of a team.
• Possesses excellent written and verbal communication skills, with strong attention to detail, including editing and proofreading.
• Well-organized and detail-oriented, with the ability to prioritize tasks and manage workloads effectively, even in environments with frequent interruptions.
• Maintains a strong working knowledge of Microsoft Office (Word, Excel, PowerPoint) and can operate a variety of office equipment competently.
• Familiar with social service programs within the community and maintains current certifications in Occupational First Aid and Non-Violent Crisis Intervention.
• Has a sound understanding of social media platforms and their practical use in a professional setting.

ADDITIONAL REQUIREMENTS:

• Understand and be committed to terms of confidentiality and sign a pledge of confidentiality.
• Undergo a Criminal Record Check.
• Possess a valid Class 5 Driver's License.

The Smithers Community Services Associations ensures equitable, objective hiring processes based on merit. Committed to diversity within our community and our staff, we welcome all applications, including those from visible minority members, Indigenous persons, persons with disabilities, persons of any sexual orientation or gender identity, and other individuals not listed here who may contribute to our inclusive practice and the further diversification of ideas.

REVISED DATE: August 2025