Cyber ServiceNow Supervisor

4 days ago

Vancouver, British Columbia, Canada RSM Full time $93,000 - $157,500 per year

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM.

Responsibilities:

  • Facilitate discovery workshops to gain client business concepts, requirements, and alignment

  • Define goals and create/convey the vision for projects while aligning with client business objectives which translates to a roadmap for execution

  • Own the product backlog by working continuously with our clients to drive prioritization and identify dependencies that drive the development sequence

  • Effectively negotiate priority of our client's needs across our portfolio of work

  • Oversee development stages by planning, refining, and reviewing all items in the sprint

  • Learn the client's business processes and anticipate their needs

  • Act as primary liaison and facilitate "buy-in" from stakeholders on all major decisions and strategy resulting in clear instructions and deliverables for developers

Required Qualifications:

  • 5-7 years of ServiceNow experience including ServiceNow Administrator certification

  • Experience as a business analyst or systems analyst supporting the implementation and on-going administrative support for ServiceNow Modules

  • 3-5 years of people and client management experience in a consultative environment

  • 3 years of experience with Agile methods such as Scrum and SAFe

  • Significant business analysis or systems analysis experience working in both the business and IT environment

  • Significant professional experience as a business analyst for an enterprise ITIL/ITSM platform

  • Experience defining business problems, creating business strategies, or identifying business opportunities

  • Proven experience with business and technical requirements analysis, business process modeling/mapping, and development methodology

  • Knowledge of and experience with ITIL/ITSM principles and concepts

Preferred Qualifications:

  • ITIL Foundation Certification

  • Knowledge of project management and business analysis methodology and software

  • Familiarity with complementary IT service management frameworks, such as project management, business analysis, LeanIT, COBIT, DevOps, and Cloud Computing

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients. Learn more about our total rewards at

RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Canadian uniformed service; Canadian Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at or send us an email at

At RSM, an employee's pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.

Compensation Range: $93,000 - $157,500

Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.

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