Senior Application Support Analyst

Job Description
WHAT IS THE OPPORTUNITY?
As a Sr. Application Support Analyst you will provision the Global onsite-offshore Front office application support team and provide support for Fixed Income Derivatives applications and their interface with various upstream, downstream, infrastructure, database and more.

This role requires candidate to drive strategic initiatives related to process improvement, release automation, proactive monitoring automation and enforcing compliance across the applications to drive down incidents and bring efficiency in the operations.

WHAT WILL YOU DO?

• Provide mentorship/leadership to the 10+ strong global application support team and ensure maximum uptime by providing continual 24x7support. Candidate is responsible for managing large scale Structured applications.
• Candidate should be key contributor in defining FIC Production Services organization vision, strategies and direction. You should be able to provide the leadership necessary to drive change and successfully execute organization's strategy
• Candidate overall responsibilities include supporting applications & infrastructure, working with business users, change management, incident & problem management, audit and compliance reviews, EOD batch monitoring, tasks automation, BCP testing, infrastructure planning and implementation.
• Candidate would be working with Senior Management, Front office business users, Traders, Quants, Risk Managers, Product Control etc. groups located in various geographic locations.
• Candidate would be proactively identifying operational risks/control deficiencies in the business, review and comply with firm policies applicable to business activities.
• Liaise with internal development teams and external vendors to resolve support issues of Fixed Income Derivative applications, demonstrate strong leadership of team, quick coordination of resources to resolve IT production incidents, ensure logging of support incidents, hold Problem Review Meetings (PRMs) and track action items to closure
• Provide regular updates and status to all stakeholders on open issues, ensures systems delivered to production environments meet enterprise quality requirements. Facilitate rollout of software components in production.
• Proactively prepare for planned maintenance over weekends, DR exercise and all major rollouts, provide subject matter experience and guidance to team members, Provide feedback to Senior Management to improve enterprise process improvements

WHAT DO YOU NEED TO SUCCEED?
Must have:

• 10+ years of experience in IT. Minimum 5 years of experience in financial industry
• Prior in-depth experience in implementing and supporting large-scale production systems
• Strong experience on Windows, SQL Server, Linux, and Application monitoring tools (ITRS Geneos and Job Scheduler (CTRL-M)
• Analyze existing FICC Derivative systems and liaise with Business/Development team for system improvement
• Strong expertise in major incident handling, communication protocols, and issue investigation
• Ability to manage multiple priorities and deadlines in a fast-paced trading environment
• Strong knowledge of FICC Structured Derivative Products and ability to work with Front office Business users

Nice-to-have:

• Proficiency Shell scripting, and Python
• Understanding of ITIL processes
• Knowledge of DevOps, Kubernetes, Grafana, and Cloud technologies
• Knowledge of Fixed Income Trading activities (Pricing, Contributions, Bonds Securities & STP), Market Data Feeds and knowledge of applications such as PolyPath, and other Derivative risk systems is highly desirable

What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business and geographies

Job Skills
Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software

Additional Job Details
Address:
ROYAL BANK PLAZA, 200 BAY ST:TORONTO

City:
Toronto

Country:
Canada

Work hours/week:
37.5

Employment Type:
Full time

Platform:
CAPITAL MARKETS

Job Type:
Regular

Pay Type:
Salaried

Posted Date:

Application Deadline:

Note
:
Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
I
*nclusion*
and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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