Associate Director, Business Continuity Program

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We are a purpose-driven, dynamic and sustainable pension plan. An industry leading global investor with teams in Toronto to London, New York, Singapore, Sydney and other major cities across North America and Europe. We embody the values of our 600,000+ members, placing their best interests at the heart of everything we do.

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We are looking for an Associate Director to join our Business Continuity Program This role, within the Enterprise Operational Risk Management Team, will support OMERS in achieving the required level of operational resilience to be able to respond effectively to any business interruption event, with a focus on continuous improvement. This includes ensuring our people are safe, our assets secure, our technology functional, our communications clear and our operations resilient during a crisis.

We believe that time together in the office is important for OMERS and Oxford, the strength of our employees, and the work we do for our pension members. Our hybrid work guideline requires teams to come to the office for a minimum of 4 days per week.

Job Description

As a member of this team, you will :

Responsible for the development and implementation of the Business Continuity Program (BCP), the Operational Resilience Frameworks and OMERS Crisis Management Team maturity

Develop and lead the communication and engagement strategy to support program maturity

Work closely with the Director Business Continuity to develop reporting and communication for Senior Management, the Senior Vice President of Enterprise and Operational Risk, the Executive Leadership Team, and the Board

Develop, maintain and evolve program practices and process to ensure the enterprise BCP program remains current and effective, adhering to industry standards as appropriate, including documentation, tools, processes, and instructional guides

Identify and implement opportunities to mature the programs by leveraging internal and external thought leaders, pension peer relationships, and external trends and emerging risks

Lead technology enhancements including identifying opportunities through emerging technologies including Artificial Intelligence and Machine Learning

Monitor changes in the regulatory environment, communicate those changes, and recommend actions that are appropriate for OMERS

Provide guidance and direction to the business to ensure their business continuity management processes are in accordance with the enterprise wide BCP Program and quality standards

Lead coordination for completion of annual business impact analysis revalidation process for all business functions, with a heightened focus on the most critical business functions, to ensure accurate business continuity requirements are maintained

Lead coordination for execution of annual BCP Exercises for all critical business functions to assess the quality and accuracy of business plans as well as document and report the outcomes, with a heightened focus on the most critical business functions

Support and lead in the development and facilitation of enterprise-level crisis management exercises, including post-exercise reporting and follow-up

Liaise with Procurement, IT and critical business functions in the management of third-party vendor risk

Identify opportunities to streamline processes through automation or process enhancements

Liaise with IT and critical business functions to ensure IT Disaster Recovery testing objectives are achieved

Develop and provide input on key risk indicators, and lead the Enterprise Risk Assessment process for the team

Develop, implement, and facilitate the BCP training and awareness program

Manage project and administrative schedules to ensure activities proceed on time and on budget

Work with each line of business to coordinate BCP governance activities

Provide support to OMERS Crisis Management Teams during the execution of the BCP crisis management protocols and lead the post-crisis reporting process

Provide support to OMERS travel security risk management program including incident response and awareness initiatives

Participate in external 7x24x365 incident management on-call support

Prepare and coordinate BCP governance meetings, including consolidating and publishing meeting materials, agendas, and minutes

Act in an expert administrator's capacity for OMERS' business continuity platform and emergency notification tool including the ability to facilitate customization when required

Act as an expert user of OMERS' travel security risk management platform

To succeed in this role, you have :

Minimum 8 years of experience in business continuity with significant exposure to the financial services and real estate industries, with a minimum of 5 years of directly supporting the management of an enterprise-wide BCP program

Business continuity industry certification (MBCI or CBCP minimum)

Expert level knowledge of and ability to apply business continuity management good/professional practices

Demonstrated ability to develop trusted collaborative working relationships across multiple stakeholders

Strong communication and influencing skills, with experience developing and facilitating education programs at an executive management level

Highly developed relationship skills with demonstrated ability to communicate in verbal and written form to a variety of audiences internally and externally

Expert level organizational skills

Expert level data gathering, analysis and management skills

Expert user level knowledge of Excel required, including advanced formulas and design

Expert user level knowledge with MS PowerPoint for the development of presentations for senior management

Expert level report writing and presentation development are integral to the role

Experience with Power BI

Experience leveraging AI tools for data gathering and analysis

Proven ability to learn new software system skills at the expert/administrator level including customization

Excellent team skills, both as a leader and as a team player

Expert level presentation and training skills, including development of related materials

Proven leadership, change management, strategic-thinking skills, and critical-thinking skills

Proven ability to communicate complex information in a clear, concise and structured manner

Proven ability to remain calm and lead in a high stress environment

As one of Canada's largest defined benefit pension plans, our people-first culture is at its best when our workforce reflects the communities where we live and work — and the members we proudly serve.

From hire to retire, we are an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process that extends all the way through your employee experience. This sense of belonging and connection is cultivated up, down and across our global organization thanks to our vast network of Employee Resource Groups with executive leader sponsorship, our committee and employee recognition programs.