Technical Writer

Company Description
With 40 years of expertise, LGI Healthcare Solutions develops technological software for the healthcare network. We specialize in providing solutions for clinical, financial and material management, performance and analysis, and workforce management, which includes payroll management. Innovation is at the heart of our activities and we partner with our customers to solve crucial issues and ensure the well-being of patients and all members of the health sector. Today, our solutions support 320,000 healthcare professionals and over 6 million patients.

At LGI Healthcare Solutions, we value diversity and equal access to employment for all. Should you require specific assistance during the recruitment and integration process, don't hesitate to let us know. It will be our pleasure to accommodate you while respecting the confidentiality of your personal information.

Job Description
Are you looking to advance your career by joining a team of bright, bold professionals who are committed to improving patient care?

Dare to take the leap and realize your full potential with us in an inspiring and dynamic environment that values flexibility, teamwork, learning, and excellence.

What will your days be like at LGI Healthcare Solutions?
As a Technical Writer at LGI Healthcare Solutions, you'll play a key role in helping healthcare professionals get the most out of our software by creating clear, accurate, and engaging documentation. You'll collaborate closely with our product teams and use innovative AI tools like ChatGPT to craft content that evolves with each software release—making complex information simple, accessible, and impactful.

Your day to day will consist of supporting our Product teams by writing, reviewing, and translating the technical documentation to support our client's use of our software. This includes collaborating with the product team to understand the software development process and work within the release cycle to ensure the documentation is updated relative to the software improvements with each release.

How will your contributions be showcased?

• Gathering the information needed to produce user guides, online help, etc.
• Writing product documentation and capturing screenshots in both French and English
• Determine the clearest and most logical way to present information for greatest reader comprehension.
• Meet with subject-matter experts to ensure specialized topics are appropriately addressed.
• Reviewing and editing technical content written by the product teams
• Use AI-powered tools such as ChatGPT to support content creation, editing, and translation — including generating first drafts, simplifying complex information, improving readability, and identifying content gaps.
• Ensure accurate translation of documentation
• Assist in the standardization of terminology used in LGI Healthcare Solutions products.
• Respect and innovate on the methods, policies, and procedures in effect.

Qualifications
What you will bring to LGI Healthcare Solutions to succeed in the role:

• 2-5 years of technical writing and translation experience
• Experience documenting software products
• Strong communication and interpersonal skills that foster effective teamwork in a hybrid or remote setting.
• Ability to work remotely and in either the Montreal-area or Quebec City-area offices
• Proven ability to work both independently and collaboratively within a cross-functional team environment.
• Mastery of MS Office Suite
• Experience working with structured content in a CCMS (Paligo an asset)
• Demonstrated ability to use AI-assisted writing and documentation tools to improve clarity, consistency, and efficiency in content creation.
• Openness to experiment with emerging AI technologies to enhance documentation quality and team productivity.
• Experience with translation software Trados (asset)
• Experience with web documentation (asset)
• This position must be bilingual as you will be responsible for working with documentation in both French and English and communicating, orally and in writing, with both French-speaking and English-speaking partners/clients/suppliers/colleagues.

Additional Information

Here are the many benefits to ensure your personal and professional well-being as well as financial health:

• Remote, in-office, or hybrid work, with the option of flexible hours to promote balance and performance
• Group insurance plan and group RRSP with employer participation in effect from day one
• Minimum of 3 weeks vacation + 5 days personal leave per year
• Access to a telemedicine service and a complete assistance program for all employees and their family
• Access to a leading e-learning platform and hours allocated for training and professional development
• More than 40 years of expertise in the health IT field opens the door to many career opportunities
• Projects integrating Agile methodology
• Employee discount program
• An organizational culture rooted in the values of courage, determination, excellence, and collaboration around which we come together to develop technology solutions for the healthcare field.

If you are interested in this position, we would be very happy to tell you more about the role, the team, and life at LGI Healthcare Solutions.
Apply now