Client Success Associate

Job Description:

This role is responsible for helping to improve client utilization, retention, and overall client satisfaction. Client Success Associates work alongside Phreesia's experienced team of Client Success Managers to fully engage the client at all levels and execute specific initiatives designed to maximize business value for our clients.  

We are looking for someone who is a strong problem solver, detail-oriented, comfortable in a fast-paced environment, and has experience working with internal and external customers. This position will provide you with a strong foundation of skills and capabilities to grow your career in our client success stream. 

What You'll Do:

• Proactively engage clients to support and drive adoption and usage of specific products and features within the Phreesia solution, ensuring maximum business benefits for the client  
• Partner with client executives and key business leaders  
• Collaborate with Phreesia teams, including Business Development, Support, Product Management, Client Services and Sales to address customer issues  
• Act as the Subject Matter Expert and product Super User for the existing client base, implement new add on features and products  
• Ensure overall satisfaction and engagement for Phreesia's clients  
• Proactively address client risks based on product usage trends and key performance indicators 

What You'll Bring:

• Bachelor's degree required 
• Experience generating opportunities and/or upselling to book of business
• Confident, high energy, self-motivated and a true team player  
• Ability to prioritize multiple demands in a fast-paced and dynamic environment  
• Ability to work with customers to understand their needs and develop custom solutions 
• Superior leadership, influence, communication, interpersonal, presentation, meeting facilitation, and telephone skills   
• Skilled at anticipating and solving problems  
• The role may require up to 25% travel following all the current health and safety guidelines 

Who We Are:

At Phreesia, we're looking for smart and passionate people to help drive our mission of creating a better, more engaging healthcare experience. We're committed to helping healthcare organizations succeed in an ever-evolving landscape by transforming the way healthcare is delivered. Our SaaS platform digitizes appointment check-in and offers tools to engage patients, improve efficiency, optimize staffing, and enhance clinical care.

Phreesia cares about our employees by providing a diverse and dynamic work environment. We're a five-time winner of Modern Healthcare Magazine's Best Places to Work in Healthcare award and we've been recognized on the Bloomberg Gender Equality Index. We are dedicated to continuously improving our employee experience by launching new programs and initiatives. If you thrive in a culture of recognition, value inclusivity, professional development, and growth opportunities, Phreesia could be a great fit

Top-rated Employee Benefits:

• Remote First: 100% Remote work + home office expense reimbursements+ monthly reimbursement for cell phone, internet and wellness.

• Top of market rewards: Competitive compensation

• Take time when you need time: Flexible PTO + company holidays

• Top class healthcare benefits: Variety of healthcare benefits for you and your family (and your pets) starting day one

• Care about your families: Generous top-up for parental leave benefits

• Support personal development: Continuing education and professional certification reimbursement

• Connecting in person: Various offsite events and activities for team to connect and meet in person, to support team building and engagement.

• Giveback to community: Local in-person volunteer events, and give back programs to our communities.

• Recognition and perks: We have a company wide recognition tool (Phireworks) to celebrate milestones, recognize achievements and strengthen your bond with your teams. You can accumulate points and redeem them for a wide catalogue of items

• Diversity and inclusive environment: At Phreesia, all employees are encouraged to bring their authentic self to work, feel supported and perform at their best. We have a variety of Employee Resources Groups (ERGs) which bring together individuals from a wide range of backgrounds, experiences and perspectives, and seek to foster a sense of shared community and empowerment for employees who share a common social identity, such as gender, race, ethnicity, and sexual orientation.

• Opportunity to join an Employee Resource Group. Learn more here:

We strive to provide a diverse and inclusive environment and are an equal opportunity employer.