Clerical Associate

Join a hospital where everyone makes a difference Cambridge Memorial Hospital (CMH) is a thriving community hospital that proudly provides acute care services including: Emergency, Surgery, Medicine, Women's and Children's Health, Intensive Care, Mental Health, and Inpatient Rehabilitation.

Our vision is to creating healthier communities together. Our dedicated and skilled staff are passionate about providing outstanding patient-centred care, and an exceptional patient experience to residents of the Waterloo Region and beyond.

Why Should You Apply to CMH?

• Healthcare of Ontario Pension Plan (HOOPP)
• Group Benefits, including Health & Dental, for full time employees
• Employee & Family Assistance Program
• Career Development & Education Grant
• Wellness & Wellbeing Program
• Diversity, Equity & Inclusion Initiatives

Come be part of our vision as CMH leads in innovation and compassion  To learn more about CMH, please visit our website at

Salary

$ $28.313

Schedule

Days, Monday - Friday

Shift 

8 hrs

As a key member of our Registration/Admission Clerical team, the Clerical Associate provides essential clerical support to Mental Health Services in both outpatient and inpatient settings. This role involves supporting all aspects of clerical operations, including patient registration, appointment scheduling, referral processing, file and record management, and coordination with multidisciplinary teams and external agencies.

Key Responsibilities:

• Provide comprehensive clerical support to Mental Health Services, ensuring efficient and accurate administrative operations.
• Maintain patient files, including ongoing updates, filing, purging, record shifting, and retrieval, while adhering to confidentiality standards under the Personal Health Information Protection Act (PHIPA).
• Build, maintain, and coordinate staff and physician schedules for patient appointments in a dynamic clinical environment.
• Book patient appointments, process referrals, and liaise with patients, community mental health providers, and external agencies.
• Communicate effectively and with sensitivity to individuals experiencing a wide range of mental health, addictions, and developmental challenges.
• Perform inpatient unit relief duties as required, including registration and other clerical responsibilities.
• Sort and file reports, open and close medical records, manage discharges, and process information for release to external agencies, ensuring compliance with health record and privacy standards.
• Answer incoming calls, direct inquiries appropriately, and provide high-quality customer service.
• Support the use of Meditech medical record modules, including order entry, admissions, and community-wide scheduling.
• Contribute to a safe environment for patients, which may involve physical tasks such as sitting, standing, walking, lifting, pushing, pulling, and bending.

Skills and Qualifications:

• Education & Certifications: Medical Office Administration program certificate and Medical Terminology certificate required.
• Experience: Recent hospital experience preferred; experience working with psychiatric patients and knowledge of psychiatric terminology required.
• Patient Interaction: Demonstrated experience and comfort communicating with individuals experiencing a wide range of mental health, addictions, and developmental challenges required.
• Clinical Administration Skills: Proficiency within structured mental health referral and triage frameworks; ability to coordinate and maintain accurate schedules for physicians and clinicians in a busy environment.
• Communication & Collaboration: Strong interpersonal, verbal, and written communication skills; demonstrated experience liaising with mental health community care providers and collaborating with multidisciplinary team members and patients.
• Technical Skills: Familiarity with Meditech modules, health record processes, privacy concepts, basic release of information principles, and standard office equipment; superior keyboarding skills and proficiency in Microsoft Office.
• Organizational & Problem-Solving Skills: Demonstrated ability to prioritize competing tasks, problem-solve administrative challenges proactively, and perform with minimal supervision.
• Physical & Professional Requirements: Ability to meet the physical demands of the role, including lifting, reaching, and prolonged periods of walking or bending; demonstrated reliability and consistent attendance.

Schedule:This is primarily a day shift position within the Mental Health Program. Some evenings and weekends may be required

As part of our commitment to the health and safety of our patients, staff and community from COVID-19, subject to any accommodation required by applicable human rights legislation, Cambridge Memorial Hospital requires that all staff have received all required doses of a COVID-19 vaccine approved by Health Canada.

The successful external applicant is required to provide the applicable criminal record check, as requested by Human Resources, in accordance with federal and provincial legislation. Valid criminal record checks are in original format and dated with two months from date of conditional offer from CMH.

CMH Inclusion Statement

At Cambridge Memorial Hospital (CMH), community matters to us. We acknowledge and are grateful for the opportunity to meet, work and offer healthcare on what is the traditional territories for the Anishinaabe, the Haudenosaunee and the Chinnonton.

We are committed to providing and fostering a respectful, caring, and inclusive workplace; one that generates belonging.  We want a work culture where people are free to express their authentic selves and are able to bring their best daily. That includes a workplace that is free from violence, harassment and discrimination of any kind.

We welcome all applicants and encourage members of equity-deserving groups including Indigenous and LGBTQ2SIA+ communities regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, neurodiversity or physical ability.  We promise to ask if needed, and to provide reasonable accommodation to you during the recruitment and selection process to ensure an equitable experience.

To support all of us in this journey, Cambridge Memorial Hospital is an employee partner with the Canadian Centre for Diversity & Inclusion (CCDI) and provides access to all CMH members to CCDI resources and education. We encourage you to reflect upon our inclusive commitment to you as we welcome and encourage you to explore a promising future career at CMH.

Mari Iromoto Executive Champion Diversity, Equity and Inclusion

Susan Toth, Director of Human Resources

We thank all those who apply, however only those selected for an interview will be contacted.

Cambridge Memorial Hospital (CMH) proudly integrates AI-based technologies into its applicant screening process to enhance recruitment. These tools are designed to reduce bias and uphold fair hiring practices based on skills, education, and experience. CMH's AI serves to assist, not replace, human decision-making, with results audited to ensure quality and equity. This initiative reinforces the hospital's  commitment to Equity, Diversity, and Inclusion, ensuring the best talent is selected while adhering to its core values.