Senior Implementation Advisor

About PSD Citywide
PSD Citywide is a leading provider of enterprise asset management, maintenance, financial, GIS, and permitting software solutions, along with advisory services. Offering the only purpose-built, fully unified cloud-based SaaS solution for municipal governments, PSD Citywide supports the management of over $400 billion in municipal assets across North America. With a multidisciplinary advisory team of Asset Management, Finance, Engineering, and Municipal practitioners, combined with an in-house software development group, PSD Citywide delivers comprehensive solutions to ensure best-in-class service for its clients.

The Senior Implementation Advisor will manage medium-to-large sized, multi-phase Software Implementation projects within our Citywide Permits, Planning & Licensing Platform. This platform improves application staff approvals while allowing the public to easily submit applications, receive real-time status updates, and pay online. The Senior Implementation Advisor will also be responsible for creating and maintaining project documentation and communicating with internal and external stakeholders to interpret, document and resolve and/or escalate issues in a timely, professional and customer centered manner. The Senior Implementation Advisor will work directly with our clients, assisting in defining their requirements and identifying their business objectives. They must possess logical software problem-solving skills with the ability to clearly understand business problems and communicate solutions to the client while adhering to project deliverables and schedules. As a senior team member, you will also be responsible for mentoring junior team members. This is a Full Time Remote based role within Canada.

What we offer
Competitive Salaries: We recognize and reward your skills and experience with a competitive pay structure.
Benefits Package: Dental, Vision, Health benefits together with our full benefits package to keep you and your family covered. 
Company Matched RRSP Contributions: PSD Citywide offers a 4% company-matched RRSP contribution, if you contribute a certain percentage of your salary to the group RRSP, your employer will match that contribution up to 4% of your salary, effectively doubling your retirement savings. 
Remote Work Options: Work from anywhere in Canada that suits you while staying connected with our team.
Flex Hours & Paid Time Off: Enjoy flexibility in your schedule and paid time off to recharge when you need it.
Summer Fridays: Friday's off for 10 weeks in the summer months. Spend time in the sun with friends and family 
Social and Charity Events and Initiatives: Join PSD CityKind A group dedicated to fostering kindness and community engagement across North America.
Career Framework: Clear paths for growth and development, helping you reach your career goals with ongoing learning and mentorship.

Job Duties & Responsibilities

• Act as Project Manager on medium-to-large sized multi-phase software implementation projects.
• Manage client expectations, serves as a subject matter expert to provide best-practice solutions
  and advice while recommending a course of action.
• Manage multiple implementation projects simultaneously, prioritizing effectively to ensure on-time
  and accurate implementation while managing expectations with clients throughout the project
  process.
• Plan, track and communicate throughout the software implementation project lifecycle, while
  managing project constraints to achieve client success objectives.
• Utilize internal Project Management Software to communicate and manage the lifecycle of each
  implementation project and prepare applicable project reports and status updates.
• Understands PSD's product release and patch process, planning potential client impact accordingly.
• Discuss JIRA tickets during team status meetings, collaborate on solutions and prioritize
  requirements.
• Work with client stakeholders to recommend process improvements and to develop and implement software configuration strategies.
• Facilitate requirements gathering sessions with clients to identify business objectives, providing
  software demonstrations to fully explain capabilities.
• Analyze data to determine best course of action and configuration.
• Create and maintain configuration, testing, process, project documentation as needed - configure components based on the needs analysis.
• Escalate client issues to appropriate team members to ensure that they are addressed in a timely
  manner.
• Advise clients on applicable industry best practices.
• Act as a guide and mentor for junior staff members.
• Possess a strong understanding of our products, services and processes and suggest areas for
  improvement when necessary, creating new analytic solutions that will become part of PSD's core
  deliverables.
• Maintain industry leader status through continuous team development and contributions to PSD
  knowledge base by attending conferences, user groups and industry webinars.
• Ensure conformance of all company and departmental standards and policies and procedures.
• Other duties as assigned.

Qualifications

• 5-8 years experience in a similar role or related field implementing complex software modules.
• College or University Degree in GIS, Civil Engineering, Computer Science, or Information
  Management.
• 5-8 years of experience applying standard software implementation techniques providing software solutions in a client facing role.
• 5-8 years experience with project management tools, methodologies and best practices as well as
  experience with PMIS software such as Kantata, Smartsheets or MS Project.
• Familiarity with cloud software environments and being at the intermediate or expert level with
  technologies.
• Experience working with clients in a software support, municipal clients an asset.
• Strong interpersonal, presentation and public speaking skills, with the ability to foster internal/external relationships and resolve issues.
• Comfortable working in an individual and team goal-oriented role.
• Comfortable facilitating meetings with various client contacts.
• Demonstrated ability to effectively facilitate complex implementation projects and communicate with key contacts within the public sector.
• Strong organizational skills, comfortable with multi-tasking and project management abilities.
• Deadline driven individual with strong verbal and written communication skills, attention to detail, creativity, and able to collaborate with team members with professionalism and tact.
• Growth and entrepreneurial mindset.
• Travel to clients throughout Canada and the USA to provide on-site workshops.
• Valid driver's license and passport for travel.
  

The Candidate Journey

Resume Review: Once you apply, an actual person will review your resume and we are committed to getting back to you with a response. 

Phone Interview: PSD's People and Culture team will connect with you to learn about your experience and discuss the role further. They'll also give you an understanding of what the interview process involves, along with an estimated timeline. 

Virtual Interview: Depending on the position, there will be one or two interviews with the Hiring Team that will include questions related to your skills, work experience, values and goals. We provide the opportunity to meet with a wide range of staff members so you can learn more about life at PSD Citywide. 

Offer/Feedback: The Hiring Team will debrief and make a decision within a few days of your final interview. If successful, your Recruiter will present you with a verbal offer, followed by a formal offer letter via email. If the timing was not right for this particular opportunity, we will connect with you and provide feedback. 

PSD Citywide is committed to ensuring equal access and participation for people with disabilities. We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility.

We are committed to accommodating people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process. Should you require any accommodation, please indicate this when you apply, and we will work with you to meet your accessibility needs.