Warranty Administrator

1 week ago

Carleton Place, Ontario, Canada Eastern Region 3 Full time

Big Country RV, located in Carleton Place Ontario, has an active opportunity for a full-time Warranty Administrator.

Overview:

A Warranty Administrator guides all phases of the repair process when a replacement part is in need for recreational vehicles and other leisure products that have warranties.

We offer:

  • A collegial work environment

  • Competitive Compensation: $24/hr., plus vacation pay

  • This position is eligible for a signing bonus upon successful completion of 4 months of employment.

  • Group Benefits, RRSP Plan with employer match
  • Training in support of your role

Reports to: Service Manager

Key Responsibilities and Accountabilities:

  • Submit warranty pre-authorizations on a timely basis, according to manufacturer guidelines, on multiple manufacturer portals, using information and pictures collected by technicians while unit is in service.
  • Ensure information from technicians is correct and accurate during warranty submittal.
  • Tracking claim approval statuses and resolving any questions between submissions and manufacturers.
  • Providing updates to service department staff on claim statuses.
  • Adjust and resubmit any denied claims.
  • Coordinate and interface with parts manufacturers directly, if they hold warranty.
  • Provide oversight and assistance to service department staff, including information on warranty expiration dates, recall information, and general warranty inquiries.
  • Additional duties as assigned.

Essential Skills & Qualifications:

  • High school diploma or equivalent.
  • Minimum 1 years' experience in service/service management.
  • Knowledge of the RV industry is an asset.
  • Proven experience in sales, customer relations, or related positions.
  • Excellent communication skills.
  • Excellent customer services skills.
  • Problem solving and listening skills.
  • Patient disposition to resolve conflicts.
  • Knowledgeable in computer applications such as Microsoft Word, Excel, and Outlook.
  • Knowledgeable in industry-specific software.
  • Basic accounting skills and knowledge of electronic payment systems.
  • Ability to periodically lift up to 25 lbs.
  • Ability to work independently and as a team member.

Leisure Days RV Group is Canada's largest RV dealership network, proudly operating over 25 dealerships across Ontario, Nova Scotia, and New Brunswick, with plans for sustainable growth.

Founded in 2003 with the opening of RV Canada in Ottawa, we have grown into a leading, sales-focused organization dedicated to driving results. Our scale and superior purchasing power enable us to provide customers with unmatched access to RV sales, rentals, parts, and services.

As a dynamic and innovative company, we emphasize performance, continuous improvement, and cultivating growth from within. We are committed to providing motivated professionals with opportunities for development and advancement as part of our exciting journey.

Our hiring process uses third party websites (such as Indeed) and technologies that utilize artificial intelligence (AI) to assist with talent sourcing and the resume screening process, helping us to filter and evaluate a large number of applications efficiently. AI tools are used to assist with job description creation, to analyze resumes for relevant skills and qualifications against the job requirements, and to create personalized message templates for candidate communication.

A human recruiter/manager is always responsible for conducting interviews and for the final selection. Please be aware that AI may analyze your application based on its programming and a complete disclosure of AI use in this process will be provided as required by law.

All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, genetic information, or any other criteria protected by governing law.

We would like to thank all applicants for applying; however, only those applicants selected for an interview will be contacted. Applications received may be referenced for future staffing requirements.