Customer Service Specialist

Company Description
Vialto Partners is a market leader in global mobility services. Our purpose is to 'Connect the world'. We are unique and the only stand-alone global mobility business. This presents a rare opportunity for our clients, stakeholders and colleagues.

Our teams help companies streamline and effectively manage their global mobility programs in a cost-efficient and compliant manner. Our services focus on providing cross-border compliance and risk assessment for tax, immigration, business travel, rewards and compensation, and remote work.

Working at Vialto Partners is about getting the chance to be part of a global and dynamic team. Globally, Vialto Partners has over 6,500 staff in over 50 countries around the world and continues to grow. You will work with clients from a range of industries and different geographical locations. We believe in connecting the world and supporting our colleagues to do the same in their careers by undertaking assignments and opportunities globally that broaden their skills and ultimately benefit our clients.

Vialto is unstoppable when we work together in a culture of belonging, where everyone can thrive. We encourage employees to bring their true selves and share their unique talents and expertise to positively impact the communities we serve.

To learn more about what we do, tune in to our podcast On the Move to hear expert insights on issues affecting global mobility, and read about the latest news in the industry. You can also follow us on LinkedIn and Instagram.

Job Description
What you'll create and do

As a Customer Service Specialist, responsibilities include but are not limited to:

• Act as the first point of contact for Canadian and US tax clients, fronting client queries via email and phone
• Act as a key liaison between the VVN and the local office to coordinate deadlines and the status of files
• Schedule consultations with tax staff across Vialto Partner offices
• Triage incoming emails and phone calls from clients; utilize knowledge from training and provided templates to respond to inquiries
• Escalate inquiries up to the Vialto Partners local office team as required
• Run reports on the status of services offered to the client, ensure service level agreements are met, monitor and send reminders as required
• Connect with government agencies and/or foreign offices (i.e. coordinate with foreign offices to obtain copies of foreign tax returns for foreign tax credit purposes, CRA, etc.)
• Supporting other VVN Canada team members with administrative functions such as filing, document assembly, scanning, and photocopying of additional documents, mailing and couriering documents to clients and tax authorities

Qualifications
What you'll bring to this role

• Experience in customer service
• A strong grasp of technology, including MS office and Google Suite of products
• Effective written and verbal communication skills, ability to communicate and manage expectations with clients
• Demonstrated self-motivation and a desire to take responsibility for personal growth and development
• Ability to work effectively under pressure without compromising professional standards or quality of work
• A demonstrated commitment to valuing differences and working alongside diverse people and Perspectives
• Flexible in terms of work schedule as services all Canadian time zones and overtime is required

Additional Information
Please note this is a 3-6 month full-time contract opportunity, starting from Jan 2026 (with the possibility of extension).

Customer service team members work on a hybrid schedule, in office when required

Hourly rate range for this position is CAD $21.50-$25.50

We are an equal opportunity employer that does not discriminate on the basis of any legally protected status. Please note, AI is used as part of the application process.