Senior Sales Administrator

Adamson Systems Engineering
is in an exciting phase, expanding our teams across the organization as we continue to push the boundaries of innovation in the professional audio industry. We are hiring for many new positions to keep up with global demand. As a leader in the design and manufacture of premium loudspeaker systems for live sound and installation markets, our name is celebrated by professionals on stages and in venues & theatres in more than sixty countries. This global presence not only reinforces our reputation for delivering exceptional sound experiences but also protects us from any financial risks that may arise from trade barriers in individual markets.

Recently named
Business Of The Year
by the North Durham Chamber of Commerce, this recognition reflects the dedication, passion and expertise that drive our success. Join us as continue our rapid growth and shape the future of sound.

For more information about our company, visit

We are currently hiring for a
Senior
Sales Administrator
at Adamson. This role will play a central role in ensuring the smooth operation of our sales function through exceptional administrative support, credit management oversight, and cross-functional coordination. This position bridges the gap between customers, sales teams, finance, production, and logistics, ensuring accuracy, timely communication, and outstanding service. Your attention to detail and ownership of order, account, and credit processes will directly support customer satisfaction and operational efficiency.

Key priorities for our
Senior Sales Administrator
will be:

1. Sales Administration & Order Management

• Process customer orders with accuracy and attention to lead times and delivery expectations.
• Monitor sales orders through ERP and production schedules to ensure timely fulfillment.
• Provide customers and internal teams with regular updates on order status and timelines.
• Maintain accurate records for quotes, orders, shipments, and returns.

2. Credit & Account Management

• Coordinate with the finance team to review and manage customer credit limits, payment terms, and outstanding balances.
• Monitor credit holds and proactively follow up on overdue accounts in partnership with Accounts Receivable.
• Ensure compliance with internal credit policies before processing or approving orders.
• Maintain updated records of customer financial standing and terms within ERP/CRM systems.

3. Customer Support & Key Account Coordination

• Act as a primary point of contact for customer inquiries, follow-ups, and escalations.
• Maintain strong, professional relationships with key accounts to support long-term business success.
• Ensure all account records (contacts, preferences, credit terms, etc.) are current and complete.

4. Reporting & Data Management

• Input and manage customer and sales data in ERP and CRM systems.
• Generate and distribute regular sales, inventory, and performance reports to internal stakeholders.
• Support sales forecasting and pipeline tracking by providing accurate administrative data.

5. Cross-Functional Support

• Collaborate with production, logistics, and procurement teams to ensure order accuracy and timely delivery.
• Support the logistics team with shipment scheduling, tracking, and resolving delivery issues.
• Participate in inventory audits and cycle counts as required.

6. General Administrative Support

• Maintain and update internal documentation and standard operating procedures.
• Participate in the planning and coordination of sales meetings, customer visits, and internal events.

Skills & Qualifications

• Bachelor's degree in Business Administration, Finance, Supply Chain, or a related field.
• Minimum 10 years experience in sales administration, credit/accounts support, or customer service (preferably in a manufacturing environment).
• Hands-on experience with an ERP system (M1, SAP, Oracle, NetSuite, or similar) is required.
• Working knowledge of credit processes and account receivables coordination.
• Proficient in Microsoft Office and Google Suite; experience with CRM tools is a plus.
• Exceptional organizational skills and attention to detail.
• Strong communication skills (written and verbal) with a customer-focused mindset.
• Ability to multitask, manage competing priorities, and remain calm under pressure.
• Proactive, solutions-oriented, and comfortable working both independently and within a team.

Benefits

• Comprehensive Benefits Coverage
• Company events

Accessibility
:

Adamson Systems is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve.

Adamson Systems is committed to creating an accessible and inclusive organization; we provide barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work to accommodate your needs. Disability-related accommodation during the application process is available upon request.