Director, Salesforce and Channel Performance Management Engineering

Requisition ID: 241684

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

This position (Director, Salesforce and Channel Performance Management Engineering) will be reporting to the Head of Engineering – Branch Technology within Canadian Banking Engineering will be end-to-end responsible for delivering the cutting-edge solution for our channel advisors and this role will be acting as a technology advisor for Salesforce platform. This position will have senior manager, engineering and other direct / indirect reports who will help in successful delivery of this initiative. This position will require working with multiple squads of business and technology teams to influence the outcome of the program.

Is this role right for you? In this role, you will:

• Responsible for building, leading, and managing multiple engineering squads delivering salesforce solutions for Canadian Banking.
• Responsible for ensuring development of aligned squad roadmaps in collaboration with technology and CB business line leaders.
• Collaborate with business SMEs and technology teams to create platform roadmaps that align and assist in moving business strategies forward.
• Define, lead and execute a cohesive strategy designed to limit technological debt and to effectively manage transition from legacy systems to modern technology platforms, maximizing operational efficiencies.
• Responsible for assessing key software assets of the Bank to ensure assets are not at risk from technology obsolescence and plans for retirement, extension, reuse, or consolidation.
• Engage with the engineering and design teams to help determine the best technical implementation methods as well as a reasonable implementation schedule to launch products on a regular basis.
• Provide guidance to stakeholders to ensure prioritization is driven by business value.
• Lead and drive a customer focused culture throughout the delivery teams to influence a client-centered design culture and to deepen relationships with business stakeholders and leverage broader bank relationships, systems, processes and knowledge.
• Coach architects and foster the growth of the team into a high-performing Architecture delivery teams.
• Participate in long-range strategy planning and manage policy development to address complex business issues.
• Provide key technical support and guidance to RFPs (request for proposals) for vendor solutions.
• Ensure Regulatory, Security and Privacy alignment considering such requirements as GDPR and PII requirements, at the global level.
• Builds a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment, and using a coaching mindset and behaviors; communicating vison/values/business strategy; and, managing succession and development planning for the team.

Skills
Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• Engineering degree in computer science related field and/or comparable work experience
• 15+ years' experience in financial services technology and architecture, including a minimum of five years of leadership.
• Experience of managing large (50+) Salesforce technology in financial industry is Mandatory
• Possess strong leadership and collaboration skills, excellent oral and written communication proficiency and strong planning ability and management orientation. Strong and efficient in conflict management.
• Excellent knowledge of data management and enterprise architecture disciplines, processes, and accompanying technology, as well as sound understanding of automated application controls and core IT processes (e.g. application development, change management, information security, computer operations, business continuity, cloud deployment and services), and related risks and controls.
• Strong capability in performance management of advisors in the branch and other channels like contact centre.
• Excellent interpersonal, communication and negotiation skills
• Strong communication skills with a proven ability to understand key business and technical concepts, and then effectively communicate these concepts with technical staff, business stakeholders and senior management.
• Strong organizational skills, the ability to perform under pressure and to manage multiple priorities with competing demands for resources.
• Strong analytical, finance & accounting, data processing and problem-solving skills
• Experience in a leadership role with application development, technical architecture, data, or delivery focus
• Experience managing operating budgets and project budgets.
• Strong project management skills, able to multi-task and manage concurrent projects.
• Experience with vendor product assessment & selection, vendor management & negotiating contractual terms.
• Proven ability to deliver platforms and capabilities and managing solutions through the lifecycle.
• Significant experience leading complex solution implementations with multiple squads and each squad sizes ranging from 15 to 25 resources.
• Deep understanding of heterogeneous infrastructure technologies, business drivers, emerging technology trends related to customer information systems – e.g., Legacy Technologies as well as Cloud, API integration, and leading transformational change incorporating modern technologies.
• Subject area experience with Financial Industry products and services preferred: Retail Banking/Lending, Business Banking and Credit Card Processing
• Considerable experience transforming a delivery team to adopt Agile principles and operate in a DevOps environment enabling CI/CD (Continuous Integration/Continuous Delivery).
• Understanding of IT business continuity, cybersecurity, and integrated risk management and optimization methodologies is highly desirable, along with knowledge of IT Business Management.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove, and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days, and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.