Technical Customer Care Representative
1 week ago
Company Description
Synerion, offers award-winning software and services to help thousands of businesses and millions of users manage employee time, scheduling, PTO, physical security, and video management. We take pride in our 4.7/5 online review rating, reflecting our dedication to exceptional customer satisfaction. Elevate your employees with Synerion
Role Description
This is a full-time hybrid role for a Technical Customer Care Representative located in the Greater Toronto Area, Canada. The Technical Customer Care Representative will be responsible for providing exceptional customer support, addressing customer inquiries, ensuring customer satisfaction, and delivering effective communication and technical assistance to resolve issues. The representative will also handle customer service tasks and maintain positive relationships with clients.
Qualifications
- Excellent Interpersonal Skills, Communication, and Customer Service skills
- Proven experience in Customer Support and ensuring Customer Satisfaction
- Ability to work in a hybrid environment, both remotely and on-site
- Strong problem-solving and technical troubleshooting skills
- High adaptability and ability to work well under pressure
- Experience in the software or technology industry is a plus
- Bachelor's degree or equivalent experience in a related field
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