Front Desk Associate
1 week ago
Myo - Richmond Hill Leslie St Unit #303, Richmond Hill ON) Myo - Markham (8228 Birchmount Rd B, Markham, ON)
Front Desk Associates (FDA) at Myo are responsible for providing exceptional service and hospitality, managing all aspects of clinic front desk operational tasks, and providing consistent support to our team of clinicians treating at each clinic.
The ideal candidate will have availability for 4 shifts/week, with weekend availability - Sundays a plus
Who We Are
Myo is modern physical therapy to futureproof your body. Through 1:1 expert care, our team of physiotherapists, chiropractors, and massage therapists use full-body awareness and proactive insights to intercept injury, reduce pain, and improve your every day.
Join us in our mission to raise body IQ globally #FutureproofYourBody What You'll Do
- Provide all clients exceptional service and hospitality in line with Myo standards
- Introduce new clients to our service offerings with clear, on-brand messaging via phone, walk in, written communication
- Constantly monitor and manage the clinic schedule including implementing best practices around shift optimization, initial booking strategy and waitlist management
- Ensure all claims, invoices, transactions are submitted and filed accurately
- Maintain clean, consistent client notes for seamless service to each client
- Consistently monitor and maintain clinic organization and cleanliness: this may include regular sanitization of the space, cleanup of movement tools and equipment, wipe down of surfaces, replenishment of therapist pods and treatment rooms, and other necessary tasks
- Engage in any tasks related to client follow up, business driving or marketing initiatives as assigned
- Maintain consistent communications with all other FDAs and clinic staff to ensure seamless handoff from one shift to the next
- Share insights from daily shifts, therapists and client feedback to Operations Lead as relevant
- You have 1+ years of experience working in a customer service and/or hospitality role
- You demonstrate exemplary hospitality and client service skills — you go the extra mile to make every interaction feel thoughtful, personalized, and welcoming
- You have experience in sales and/or closing sales — experience with membership or service-based sales is a strong asset
- You are confident in communicating value and helping clients understand the long-term benefits of our services
- You must be able to work a minimum of 4 shifts per week
- You care deeply about creating positive, seamless experiences for every client who walks through our doors
- You take pride in maintaining a clean, professional, and presentable workspace — because you know the little details make a big difference
- You're passionate about what we do and can clearly articulate our mission and services with confidence and clarity
- You perform your role with care and consideration for business-driving strategies like rebooking and maximizing schedule utilization
- You thrive in a fast-paced environment, staying calm and focused even when things get busy
- You're innately curious — always seeking ways to solve problems, answer questions, and improve
- You bring your authentic self to work every day and make your voice heard within the team
- 100% Employer-Paid Extended Health Benefits for all full-time employees (must work a minimum of 30+ hours/week to qualify)
- Group RRSP with Profit-Sharing Employer Match
- Discounted Pet Insurance through SPOT
- Complimentary paid staff treatment sessions
- Bonus payout for referral of new team members
- Employer-paid Mental Health Support through Homewood
Our Hiring Process
We believe in creating a thoughtful and engaging hiring experience—just like the client experience we provide at Myo. If your application is selected, you'll have the opportunity to meet with our Operations Lead for a great conversation about your background in client services, your accomplishments, and what drives you.
This is also your chance to dive deep into your customer service and administrative experience, align with our values, and explore how you can grow with us. Plus, you'll get to see our beautiful clinic firsthand and get a feel for the vibrant environment you'd be a part of
We're excited to meet you and explore the possibilities together
Why Myo?
At Myo, we offer a dynamic and collaborative environment where exceptional service meets meaningful impact. As a Front Desk Associate, you'll be the face of our clinics—creating a welcoming atmosphere, supporting our clinicians, and ensuring every client has an outstanding experience.
Join us in helping people move better, feel better, and Futureproof Their Bodies.
Core Values
At the heart of our operational ethos lie our core values, encapsulated by a commitment to:
* Care Deeply (Empathy) * One Team, One Dream (Collaboration) * Make it Count (Focus) * Set the Pace (Ambition) * Never Stop Learning (Curiosity)
Learn more about us through our YouTube and Instagram.
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