Branch Manager

1 day ago

Victoria, British Columbia, Canada Ferguson Moving and Storage Full time

Branch Operation Manager – Ferguson Moving & Storage

Location: Victoria, British Columbia

Reports to: Regional Manager

Full-Time | Permanent | Exempt

Are you a hands-on leader who thrives on building strong teams, solving problems, and getting involved in the community? Do you enjoy a fast-paced environment where every day brings something new? If so, Ferguson Moving & Storage wants you to lead our Victoria branch as 
Branch Operations Manager.

About Us

For over 100 years, Ferguson Moving & Storage has helped families and businesses move with confidence. Known for 
"The Ferguson Way,"
 we deliver premium, concierge-level service in every move. Our people and our reputation set us apart — and we're looking for a motivated leader to drive operations and grow our presence in Victoria.

The Role

As Branch Operations Manager, you'll be the backbone of branch leadership — hiring, training, and mentoring crews, supporting sales, overseeing daily operations, and ensuring every move reflects Ferguson's high standards. You'll also champion 
community-focused marketing
 efforts, creating visibility, building partnerships, and being the face of Ferguson in Victoria.

This is a 
hands-on role,
 whether coaching crews, riding along on jobs, or engaging with the community, you'll be in the thick of it.

Key Responsibilities

Sales & Marketing Support

  • Attend on-site appointments with HQ Sales
  • Capture job details (photos, measurements, notes) for accurate pricing
  • Represent Ferguson professionally with customers

Grassroots Marketing

  • Execute local brand-building campaigns: signage, box blitzes, truck visibility, door hangers, realtor engagement, and community events

Hiring & Training

  • Lead recruitment and onboarding for movers, drivers, and packers
  • Run structured and refresher training sessions to maintain Ferguson standards

Operations & Reporting

  • Oversee branch operations and dispatch
  • Submit operational reports: job costing, KPIs, crew hours, and claims
  • Ensure compliance with safety regulations and company policies

Leadership

  • Mentor the Operations Team Lead and coach crews
  • Act as the escalation point for complex customer issues or claims

Customer Experience

  • Champion 
    "The Ferguson Way"
     by ensuring every move is professional, caring, and stress-free

What We're Looking For

  • Enthusiastic, initiative-driven leader with excellent people skills
  • At least 2 years of operations, logistics, or field service experience (moving industry experience is a strong asset)
  • Strong organizational skills and ability to manage multiple priorities
  • Comfortable balancing 
    office work, field leadership, and community-facing marketing
  • Proactive problem solver who thrives in a hands-on, fast-paced environment

Compensation & Perks

  • Base Salary:
     $60,000 – $65,000 per year
  • Bonus Opportunities: Opportunities to earn additional compensation based on individual and branch performance
  • Health Spending Account
  • Career growth opportunities as Ferguson Moving expands nationally

Why Join Ferguson?

  • Be part of a 100+ year brand built on trust, care, and excellence
  • Lead a motivated team and directly impact branch success
  • Play a dual role: operations leader + community brand builder
  • Work with a leadership team that values initiative, collaboration, and innovation

Apply Now

Ready to lead operations, inspire teams, and be the face of Ferguson in Victoria? Send your resume and a short note explaining why you'd be a great fit

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