Occupational Health Intake Worker

1 week ago

Hamilton ON LL G, Canada WELLINGTON MEDICAL CENTRE Full time $31,000 - $40,000 per year

Job Summary

The Intake Worker plays a vital role in providing exceptional customer service by efficiently managing the initial contact and intake process for clients. This position involves gathering essential information, coordinating appointments, and ensuring a smooth onboarding experience for new and existing clients. The ideal candidate is organized, compassionate, and capable of handling multiple tasks with professionalism and attention to detail.

Responsibilities

  • Welcome clients and visitors in a courteous and professional manner
  • Collect and verify client information accurately through phone calls, emails, or in-person interactions
  • Schedule appointments and follow-up meetings based on client needs and availability
  • Maintain organized records of client interactions and documentation in the database
  • Assist with answering general inquiries and directing calls to appropriate departments
  • Collaborate with team members to ensure seamless intake processes and client satisfaction
  • Follow confidentiality protocols to protect sensitive client information
  • Support administrative tasks as needed to ensure efficient office operations
  • Provide medical intake for workers and perform basic testing (training provided)

Qualifications

  • Excellent communication skills, both verbal and written
  • Strong organizational skills with attention to detail
  • Ability to handle multiple priorities in a fast-paced environment
  • Compassionate demeanor with a customer-focused approach
  • Experience with data entry or administrative support preferred but not required
  • Proficiency in basic computer applications such as MS Office or similar software
  • Ability to maintain confidentiality and adhere to privacy standards
  • Prior experience in medical environments and training for basic skills including, but not limited to, taking vitals and past medical histories

Job Type: Part-time

Pay: $31,000.00-$40,000.00 per year

Expected hours: 25 – 30 per week

Benefits:

  • Flexible schedule

Education:

  • Bachelor's Degree (preferred)

Licence/Certification:

  • Registered Practical Nurse or Personal Support Worker (required)

Work Location: In person

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