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customer care coordinator
2 weeks ago
Are you an organized and customer-focused individual who's passionate about delivering outstanding automotive service experiences?
At Bannister Automotive Group, you're not just helping customers with their vehicle needs — you're building relationships that last.
We are proud to be a family-owned and operated group of dealerships with locations across Western Canada, representing exceptional brands and a commitment to top-tier customer service. Our teams are dedicated, driven, and focused on creating an environment where employees and customers alike feel valued and supported.
We're currently looking for a Service Customer Care Coordinator to join our team at BANNISTER FORD EDSON. If you're detail-oriented, personable, and motivated to create a seamless service experience for our customers, this could be the opportunity you've been waiting for.
The Drive Ahead (Role Duties)- Greet customers in person and over the phone, ensuring a friendly and professional first point of contact
- Schedule service appointments and coordinate with advisors and technicians to maximize shop efficiency
- Communicate service updates, estimates, and timelines with customers in a timely and transparent manner
- Assist with preparing repair orders, invoices, and warranty documentation
- Support the service team in maintaining exceptional customer satisfaction scores
- Previous experience in customer service, preferably in an automotive dealership or service environment
- Strong organizational and multitasking abilities in a fast-paced setting
- Excellent communication and interpersonal skills with a customer-first attitude
- Proficient with computer systems and dealership management software (CDK, Reynolds & Reynolds, or similar)
- Full-time availability — typically Monday to Friday (approx. 40 hours/week)
- Valid driver's license with a clean driver's abstract
- Competitive wages based on industry benchmarks and performance
- Extended benefits package, including health, dental, and vision care
- Group RSP contribution program for long-term financial support
- Unlimited career growth across the Bannister Automotive Group — internal candidates are prioritized
- Ongoing training and professional development
Bannister Automotive Group is an equal opportunity employer and committed to providing a respectful, inclusive workplace. Accommodations are available upon request during the hiring process.
