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Specialist, Strategic Systems Implementation
2 weeks ago
As part of our program to implement a next-generation fleet tracking, crew tracking, and airport turn management solution, we are seeking a Maintenance Operations Control (MOC) Subject Matter Expert (SME) to represent the technical dispatch and maintenance coordination function across the project lifecycle.
This is a 50%-time role within the program structure and reports directly to the Business Lead. The selected SME will play a key part in ensuring system design and implementation reflects the needs of Technical Operations and supports safe, informed, and efficient decision-making.
The MOC SME will function as the authoritative liaison for Maintenance Operations Control, ensuring aircraft technical status updates, deferral tracking, and maintenance-related communication protocols are accurately reflected in system workflows and integrated across operations. This role bridges Technical Operations with the SOC team and Flight Operations personnel (pilots).
Duties & Responsibilities- Represent MOC functional requirements across all program phases, including aircraft status visibility, MEL tracking, and technical communication protocols with SOC and Flight Operations personnel.
- Collaborate with the Business Lead, IT, SOC, Flight Operations, Airports, Crew Scheduling, and Technical Operations to ensure MOC integration aligns with overall solution design.
- Define and validate workflows related to aircraft release, real-time airworthiness updates, and operational impacts of technical status changes.
- Ensure that tools and platforms support accurate, timely, and standardized communication between MOC and key stakeholders across live operations.
- Contribute to configuration, testing, operational simulation, and readiness planning, including future-state coordination processes involving Technical Operations.
- Provide input into change management and process design to support seamless transition to new systems for MOC team members.
- Actively participate in Porter's Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy.
Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
Teamwork: Working collaboratively with others to achieve organizational goals.
Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
Results Focus: Focusing efforts on achieving high quality results consistent with the organization's standards.
Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
- Minimum 5 years of experience in Maintenance Operations Control or technical dispatch within a commercial airline environment.
- Deep knowledge of real-time maintenance coordination, aircraft technical status tracking, and communication across dispatch, operations, and flight crews.
- Skilled in stakeholder engagement, cross-functional communication, and real-time decision-making under pressure.
- Well-versed in regulatory compliance and requirements related to maintenance release, deferrals, and airworthiness.
- Proven ability to contribute to systems design, testing, and process improvement initiatives.
- Experience with maintenance or operations control platforms (e.g., AMOS, Trax, Maintenix, CAE, LH Systems, NAVBLUE, or Jeppesen).
- Exposure to systems implementations or digital transformation initiatives within Technical Operations.
- Familiarity with maintenance-related data flows and reporting relevant to SOC decision-making.
- Ability to assess risks, communicate clearly under pressure, and contribute meaningfully to both strategic design and tactical execution.
Toronto (Billy Bishop Toronto City Airport - YTZ) #LI-Hybrid
Company DescriptionSince 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter's fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves a North American network from Eastern Canada. Headquartered in Toronto, Porter is an Official 4 Star Airline in the World Airline Star Rating. Visit or follow @porterairlines on Instagram, Facebook and X.
