Tower Engineer

This is your opportunity to join AXIS Capital – a trusted global provider of specialty lines insurance and reinsurance.  We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture.  As a member of AXIS, you join a team that is among the best in the industry.

At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work. 

All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin or ancestry, citizenship, physical or mental disability, age, marital status, civil union status, family or parental status, or any other characteristic protected by law. Accommodation is available upon request for candidates taking part in the selection process.

This position is for a Messaging, MDM, Active Directory, Azure Tower Engineer with 7-10 years' experience working with Messaging, MDM, Active Directory, Azure to manage/support ~3,500 accounts/clients. The candidate will work as part of the AXIS BTS team under the direction of the AD & Messaging Tower Lead. This position will work with AXIS internal and external business partners, IT organization, and multiple outsourcing providers to effectively deliver infrastructure services and operational assurances in the Active Directory functional area through the planning and management of:

• Build and maintain productive relationships within AXIS, the Infrastructure Technology Outsourcing (ITO) supplier, and other suppliers to enable the objectives of their towers to be fully realized.
• Support the achievement of service levels and metrics-based performance in collaboration with the Outsourcing Suppliers
• Directing, tracking, and oversight of day-to-day operations in their towers
• Promptly respond and resolve inquiries and escalations. Ensure systemic issues are identified and remedial actions are taken to prevent future occurrences.
• Collaborates with the Infrastructure Architecture, Operations, Project Management, and Application teams to properly forecast future demand and drive the appropriate actions to fulfill these needs.
• Assists in the development of and ensures the Supplier is adhering to agreed refresh strategies
• Drive a service-oriented culture across all activities
• Provide support and oversight of Disaster Recovery and Business Continuity activities for their tower
• Develop and maintain a comprehensive set of Knowledge Artifacts for their tower, such as documentation, technical standards, operational procedures, workarounds, and technical drawings
• Ensures adherence to enterprise IT policies and procedures
• Oversight of escalations related to incident management and service requests
• Problem management and root cause analysis
• Planning & execution of change management activities
• Adherence to AXIS policies, procedures, and technical standards
• Provide support for IT and Business project activities
• Performs other duties as assigned
• Works under supervision with moderate latitude for the use of initiative and independent judgment.
• Work outside of regular hours may be required

Technology Specific Job Responsibilities:

• Expert skills in Microsoft 365
  • User / Group administration
  • Shared Mailboxes
  • Public Folders
  • Transport Filters
  • Mail routing / Accepted domains
  • Tracing
  • Journaling
  • Expert skills in InTune
  • Troubling shooting Outlook client and back end configurations
• Expert skills in Exchange 2016 Hybrid configurations
• Strong working knowledge of Active Directory 2012 and Azure
• Skills in these disciplines
  • Certificate Knowledge
  • Design/building/implementing Messaging, MDM and AD
  • Strong working knowledge of Powershell commands/scripting
  • VBScript experience a plus
  • Strong working knowledge of group policies, DNS (monitoring, configuration and management), and IIS
  • Strong working knowledge of domain trusts
  • Strong knowledge of Operational Units management
  • Strong knowledge of file and print systems
  • Strong knowledge and ability to troubleshoot DFS
    • DFS namespaces
    • DFS replication
  • Strong knowledge of DHCP
  • Strong knowledge of DNS
  • Recommendations for system improvements/automation/optimization
  • Strong knowledge of replication and configuration
• Working knowledge of ADFS a plus
• Escalation point for L1/L2/L3  team members
• Develop and maintain comprehensive documentation
• Create and maintain new and existing baselines, technical drawings

Qualifications and Education Requirements

• Bachelor's degree in Computer Science, Business, IT or related field or equivalent experience
• MCSE or MCITP a plus
• 7-10 years' experience in Microsoft Messaging, MDM, Active Directory and Azure
• Ideally the candidate should possess:
  • A working knowledge of ITIL
  • 1 or more relevant certifications
  • 10 years or more experience working in an enterprise environment

Relevant technology experience includes:

• Microsoft 365, InTune, Active Directory, Azure
• Managing cloud workloads on Microsoft's data platforms including Azure, Microsoft 365, InTune
• Designing, delivering, and supporting large scale and highly available data platforms including clustering, replication, log shipping, and mirroring
• Performance monitoring, tuning, reporting, and troubleshooting techniques

Desired Skills

• Strong scripting skills of Windows Powershell
• Excellent oral and written communications
• Excellent customer service skills
• Candidate should possess the following abilities:
  • Manage multiple and competing priorities
  • Identify problems, evaluate alternatives, negotiate and drive solution implementation
  • Work collaboratively and cooperatively with diverse geographical and cultural groups
  • Provide functional leadership and influencing positive outcomes
  • Establish effective working relationships with staff at all levels, providers, and stakeholders
  • Make timely and effective decisions regarding support operations
  • Understand and align operations and support strategies according to business needs
  • Interpret data and develop effective operating procedures
  • Organize and present information effectively
  • Be proactive and take initiative and follow through
  • Manage multiple projects of varying complexity
  • Define problems, collect data, establish facts and draw valid conclusions
• Working knowledge of network infrastructure and operations
• Ability to act as the primary resource with minimal supervision
• Experience with Data Center operations
• Prior experience providing production support for highly available services
• Should be well versed in Best Practices for Messaging, MDM and Active Directory
• Research and implement new technologies to improve the enterprise infrastructure