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Sales Operations Specialist

2 weeks ago

Toronto, Ontario, Canada qudatacentres Full time $60,000 - $120,000 per year

Bold ideas need dependable infrastructure and people who can build and maintain it.

At Qu, we run sovereign, in-country infrastructure, data centres, cloud, and managed services, so Canada's builders and innovators can move fast without trading away control. Your work will help keep data close to home, accelerate teams, and scale growth for the builders and dreamers who rely on us.

We're building for decades, backed by InfraRed Capital Partners and Sun Life. We're small by design, 120 people, so your voice carries and your impact shows. You'll work on real problems that matter: to take the routine and the complex off our customers' plates so they can focus on what they need to grow.

If you want your best work to power someone else's moonshot, this is your place. Quiet power, built for the builders and the dreamers. We're Qu.

This position can be located in one of the following cities:Hybrid (Toronto, Ontario, CA)Hybrid (Calgary, Alberta, CA)Hybrid (Edmonton, Alberta, CA)Hybrid (Ottawa, Ontario, CA)

Position Summary:

The Sales Operations Specialist will support the sales team by ensuring that sales processes, data, and reporting are accurate and efficient. This is a hands-on role focused on CRM administration, quote and order processing, contract tracking, and providing timely insights for leadership.

Key Responsibilities:

CRM & Data Management

  • Maintain and optimize the CRM system
  • Ensure data accuracy for opportunities, accounts, and contacts.
  • Regularly audit and update sales records to ensure pipeline data is current and reliable.
  • Support onboarding of new sales team members into CRM and related tool
  • Drive adoption of CRM best practices across the sales team.

Reporting & Analytics

  • Prepare weekly pipeline, bookings, and churn reports for the sales team and leadership.
  • Assist in building dashboards and tracking KPIs such renewal rates and conversion metrics.
  • Provide ad-hoc data analysis to support sales strategy decisions.

Renewal & Churn Management

  • Monitor customer contract renewal dates and support the sales team to close renewals.
  • Prepare renewal summaries, including current spend, expansion opportunities, and churn risk indicators.
  • Coordinate with Sales and Customer Success to ensure timely renewal discussions and minimize churn.

Sales Process & Enablement

  • Coordinate quote requests, deal approvals, and order documentation.
  • Track contract status and ensure executed agreements are properly stored and shared with Finance and Operations.
  • Maintain a library of sales collateral and assist with onboarding/training of new sales team members on process and tools.

Contract & SLA Tracking

  • Maintain the central repository of signed customer contracts and SLAs.
  • Track any non-standard contract terms or SLAs and notify Sales and Finance of critical dates or obligations.

Commission Support

  • Assist in compiling data needed for quarterly commission calculations and verify accuracy.
  • Maintain documentation of commission plans and payout history for audit purposes

Qualifications:

  • 2–4 years of experience in sales operations, order management, or business operations (telecom, SaaS, or data centre industry a plus).
  • Proficiency with CRM platforms
  • Strong Excel skills for reporting and data analysis.
  • Highly organized, detail-oriented, and proactive in tracking renewals, contracts, and process compliance.
  • Strong communication skills and ability to work collaboratively across Sales, Finance, and Operations.

At Qu, we are committed to building an inclusive, equitable, and accessible workplace where all employees feel respected and supported. We welcome applications from people of all backgrounds.

We are also committed to providing accommodation throughout the recruitment and selection process. If you require accommodation, please let us know and we will work with you to meet your needs, in accordance with applicable human rights and accessibility legislation.