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Commercial Operations Manager
2 weeks ago
Job Description: Commercial Operations Manager (Sales & Admin Support)
Location:
Vaughan, Ontario, Canada (Hybrid - Onsite 2 days/week)
Reports To:
General Manager, Canada
Salary:
$75,000 - $95,000 CAD + 8% bonus + $50,000 stock grant
Vacation:
1 month
About the Role
This is a hybrid sales and administrative support role, providing essential coordination and operational support to the sales and marketing teams. The Commercial Operations Manager plays a key role in driving the smooth execution of commercial activities, including office management, vendor relations, event planning, contract processing, and onboarding of new hires. This role requires a detail-oriented, resourceful individual with experience in sales administration or support within the biotech/pharma industry.
Key Responsibilities
- Manage day-to-day operations of the Toronto office, liaising with landlord and vendors
- Process letters of agreement and contracts related to grants, sponsorships, advisory boards, speaker programs, and consulting agreements; ensure compliant payments to healthcare professionals (HCPs), healthcare organizations (HCOs), and vendors
- Support advisory board activities: track invitations, RSVPs, contracts, attendance proofs, payments, venue sourcing, logistics, meals, and communications with agencies
- Lead project management for team/sales meetings, product launches, and all-employee national meetings including budgeting, venue sourcing, attendee management, registration, AV coordination, keynote speakers, team-building, food and beverage, accommodation, travel, and collaboration on communications
- Coordinate HCP travel arrangements for business-related events (flights, ground transport, hotels)
- Onboard new vendors by collecting and verifying documentation and setting up vendor profiles in company systems
- Facilitate new employee onboarding to ensure smooth integration, culture introduction, training, and team introductions
- Develop and maintain trackers for purchase orders, contracts, sponsorships, and speaker programs to provide visibility on key information
- Provide high-level administrative support to the General Manager and sales team as needed
- Perform other duties as assigned
Qualifications & Skills
- Bachelor's degree (BA/BS) required
- 5+ years of relevant experience, ideally in a sales admin/support role within biotech/pharma
- Strong expertise in meeting planning and project management
- Excellent communication skills, both written and verbal
- Detail-oriented with strong multitasking abilities
- Resourceful and adaptable
- Strategic collaborator with strong interpersonal skills
- Passionate and eager to learn and grow in the role
- Ability to work onsite in Vaughan 2 days per week and travel as needed
Interview Process
- Interview with General Manager and 3 other team members
- Interviews may be conducted onsite or virtually
