Medical assistant/Customer Service Representative

1 day ago

Ottawa, Ontario, Canada Canada Vein Clinics Full time $40,000 - $60,000 per year

Canada Vein Clinics is looking for a full-time customer service representative/call centre agent/ medical assistant to work in our clinic located in Ottawa. We are looking for a motivated, self directed individual who works well independently within a team setting.

Duties include:

  • Greeting and assisting patients as they call or enter the clinic
  • Keeping the reception area organized
  • Helping the nurse and the doctor with different procedures, understanding aseptic techniques
  • Assist the nurses on getting clients ready for treatments (i.e. , getting consent forms filled out, taking pictures, cleaning in between procedures, taking payments, sending receipts)
  • Answering incoming phone calls
  • Converting new callers to consultations (training provided)
  • Calling referrals to set up appointments
  • Scheduling appointments - consultations, procedures, ultrasounds
  • Confirming appointments 1-2 days before booking time.
  • Daily reporting to the Clinic Manager
  • Use of Microsoft Office, Email, Internet
  • Marketing
  • Other duties as assigned

Qualifications needed:

  • At least 1 year office admin experience or Call Center experience preferred
  • Prepare a short video about your self and how you see yourself being a good fit with us and any ideas you have that you think will be an asset to your role and the company. Please email it to
  • Ability to multi-task in a very busy environment
  • Excellent phone manner
  • Willingness to learn
  • Excellent communication skills - written and verbal
  • Excellent organizational skills
  • Professional manner with engaging with patients on the phone/in person
  • Ability to interact with a multi disciplinary team
  • Proficient in using Microsoft Office (Word, Excel) and Email
  • Experience using Simms would be an asset, but not necessary
  • Responsibility to assist with overall efficient operations of the office.

Job Types: Full-time

Salary: $18.00 to $19.00 /hour

Scope of Work:

  • Answering inbound calls
  • Making outbound calls
  • Using scripted dialogue
  • Providing first-tier customer support
  • Providing second-tier customer support
  • Meeting productivity metrics such as average talk time, average handle time, phone availability, call abandonment rate, and call quality
  • Resolving customer conflicts
  • Learning technical/industrial information and applying it for caller's benefit
  • Performing other clerical tasks

Work Remotely

  • No

Job Type: Full-time

Pay: $18.00-$19.00 per hour

Experience:

  • Customer relationship management: 2 years (required)

Language:

  • other languages (preferred)

Work Location: In person

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