Casual Housing Support Worker

Come Build Hope and Homes with Us

Housing Support Worker-Casual

London- ON, Embassy Commons

Compensation: $21.25-$25.55

Application closing on December 5, 2025

Position Description: Reporting to the Housing Support Team Lead, as the Housing Support Worker, you will work alongside residents who have experienced mental health concerns and/or substance use to maintain housing stability. Supporting individuals in developing and working through their personal service plans striving towards health, wellness and belonging. Promoting and demonstrating the vision, mission and values of Indwell within the workplace and community. Also, working within the context of a collaborative interdisciplinary team reflecting the principles of person-centered and evidence-based care by assisting with coordinating and delivering mental health and addiction services to residents. This is program serves individuals who have experienced long term housing instability and/or long stay hospitalizations. This position will require a high level of resilience and willingness to work in close proximity to challenging situations.

What matters to you? Being in a work culture that operates out of their core values of DIGNITY, LOVE and HOPE- embracing diversity, promoting equality and inclusion. A place that sees you as a LEADER contributing your individuality to champion the vision of creating communities that TRANSFORM lives.

About Indwell: Founded in 1974, our Christian charity continues to thrive and grow exponentially as we serve people impacted by poverty and homelessness through our vision of HOPE and HOMES for All. We are the fastest growing developer in Ontario creating affordable high quality efficient housing communities coupled with supportive programs to over 1200 tenants to meet their needs of health, wellness, and belonging. To learn more, go to:

What our Tenants say:

"The welcoming you get when you walk through the doors, from tenants to staff. They're always checking on you." "Living at Indwell has been teaching me to do things and taught me how to get along with better people, be better people and trust people and let people do and say what they want." "An affordable rent. It's huge, it's huge. It means I can eat properly. And that affects my physical and mental health, so that is huge."

Hours of Work: Casual Housing Support Workers must provide availability for at least four evening/weekend shifts per month. Broader availability is encouraged. Casual staff may be contacted to inquire about availability for pressing shift coverage needs. Up to 20 hours per week (more possible, at times, for program coverage needs). Shift length may vary. Program hours expected to fall between 8am-10pm. The program operates 7 days a week, including public holidays.

WHAT YOU WILL DOING

Direct Support to Tenants:

• Skilled in building therapeutic relationships with residents with a recovery-oriented, trauma-informed approach, promoting hope and trust.
• Comfort and familiarity with a harm reduction approach.
• Develop, contribute to, and carry out individual resident support plans, including any relevant assessment tools.
• Work individually with residents to identify and achieve goals as it relates to their individual support needs and recovery.
• Strong familiarity with local resources.
• Confident in utilizing crisis management and intervention skills.
• Respond to resident complaints/concerns with care, compassion, and efficiency.
• Reinforcing residents' life skills, including spiritual, social, and coping skills.
• Assist with intake and welcoming of new residents.
• Develop and facilitate relevant group programming.
• Complete required documentation in a thorough and timely manner with a focus on maintaining and protecting tenant health records.
• Comfort with landlord responsibilities such as pest management, rent collection, Landlord and Tenant Board processes.
• Other duties as required.

Leadership

• Consistently show initiative and engage in creative problem solving.
• Demonstrate ongoing commitment to learning and supporting diverse individuals and communities
• Reinforce a positive workplace culture and tone through your skilled verbal and written communication.
• Support, Direction, and Commitment to Interdisciplinary Team
• Work as part of an interdisciplinary team to provide direct and indirect support to tenants, encouraging housing stability. These supports may include medication administration, apartment checks, pest management protocols, community events, meal program, and other supports as necessary.
• Follow applicable regulations, policies and procedures.
• Assist in the orientation and support of staff, students, and volunteers.
• Work collaboratively with Indwell's Facilities Team, supporting and reporting maintenance needs to ensure upkeep of buildings and tenant units.

Health, Welfare and Safety Practices

• Use appropriate procedures and follow-up documentation when responding to emergency situations.
• Ensure your own health & safety, that of residents, and co-workers by adhering to health & safety standards.
• Complete required safety checks and inspections as assigned.
• Attend and participate in all required training to maintain and develop new skills.

WHAT YOU WILL BRING

• Post secondary education in related field/equivalent with related experience. Or working towards a relevant degree, certificate, or diploma. Lived experience beneficial.
• Experience working within a case management framework with individuals with serious mental illness, substance use, or other special needs
• A warm, sensitive, and caring approach
• Ability to maintain good interpersonal relationships and have a genuine interest in supporting people living with mental illness
• Work independently, have strong problem-solving skills, be flexible, organized, responsible, and take initiative
• A valid "G" class driver's license with own vehicle

We want you to thrive:

• Vacation: 4% with 2% for HEAL time (sick and personal appointments) accumulated on each pay period
• Employee Assistance Program- primary care and professional consulting services
• New Staff Orientation Days
• Professional and Personal Development- annual Leadership Conference (themed with guest speaker) + Spiritual Ranch Retreat (reflection and recharge with various outdoor activities). Clifton Strengths Finder Assessment facilitated by People Developer for mentoring opportunities, Lunch and Learn Webinars, Indigenous Cultural Competency and 2SLGBTQ Awareness. Non-Violent Crisis Intervention (NVCI), First Aid/CPR/Naloxone, Therapeutic Relationships and Applied Suicide Intervention (ASIST)
• Social Events: Indwell's Hope and Homes Banquet yearly to celebrate the important work we do + team gatherings

We're seeking to create a diverse work culture with qualified individuals who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives. Our employment, supports and services are open to people from every creed, race, ethnicity, sex, ability, sexual orientation, and gender identity. And we especially invite applications from Black, Indigenous peoples, members of racialized communities and intersectionalities. Indwell's leadership are motivated by the example of Jesus Christ as reflected in Indwell's statement of faith.

Inspired to JOIN OUR TEAM, we invite you…

To APPLY: Please forward your cover letter and resume to our website:   We thank all for your interest; however, only those applicants that are being considered will be notified.

Personal information submitted will be used only for employment opportunities within Indwell in accordance with the Freedom of Information and Privacy Act.

Accommodation will be provided to applicants who make their needs known in advance for the duration of the hiring process as required under Indwell's Employment policy.