Support Worker– Casual/On-Call

Join Our Team and Make a Difference

Since 1973, Smithers Community Services Association (SCSA) has been a cornerstone of support for the residents of Smithers and the surrounding communities. We are a non-profit organization with a $5 million annual budget and around 70 staff, including casual and seasonal employees, dedicated to delivering impactful programs.

Our Vision:

To create a diverse and inclusive community where every individual is embraced and empowered.

Our Mission:

We are dedicated to cultivating safe and inspiring environments that promote community service and Reconciliation. We strive to enrich the lives of individuals from all walks of life, fostering a brighter future for everyone.

Through an equity lens, we center community voices and support individuals in reaching their full potential.

If you share our values of honesty, integrity, accountability, and professionalism, join us on our journey. This position represents an opportunity to contribute meaningful and enduring impact.

PROGRAM: Goodacre Place Supportive Housing

POSITION: Support Worker

JOB TYPE: Casual On-Call

JOB POSTING #: JP

WORK HOURS: Shifts are typically 4 hours to 12 hours long. Number of hours and shifts will vary depending on organizational needs.

WORK SCHEDULE: Days, Evenings/Overnight, and Weekend

DATE POSTED: August 27, 2025

CLOSING DATE: Until the position is filled. *We will conduct rolling interviews and may close this position if suitable candidates are found. Early submissions are recommended.

START DATE: As soon as possible

SALARY RANGE: $25.00 per hour- Day Shift, $25.50 per hour- Night Shift

NO: OF POSITIONS: 4

PROGRAM SUMMARY:

Goodacre Place Supportive Housing is a 22 unit supported housing project offering long-term tenancies and short-term emergency stays for people who are experiencing homelessness or who are at risk of becoming homeless. Goodacre Place Supportive Housing is developed in partnership with BC Housing, the Town of Smithers and Smithers Community Services Association. Together we provide program participants with affordable housing, meals, case planning, social and recreation activities, and other training and workshops. The units are bachelor style and designed for single occupancy, two are wheelchair accessible. To be considered eligible for supportive housing an individual must be experiencing homelessness or be at risk of becoming homeless.

POSITION SUMMARY:

The Support Worker will work directly with program participants to provide the supports needed to help them remain appropriately housed. The Support Worker is responsible for case planning, meal preparation and service, housekeeping, and other duties as required.

REPORTING RELATIONSHIPS:

• Reports To: Goodacre Place Supportive Housing, Site Manager
• Direct Reports: None

PRIMARY RESPONSIBILITIES:

• Provide supports to Program Participants, to help maintain their occupancy.
• Case planning and Program Participant needs assessment.
• Room decluttering, normal cleaning and maintenance, including laundry.
• Connection to community supports and services such as education, employment, health and life skills and independent residential tenancy opportunities when appropriate.
• Assistance with obtaining Income Assistance, Pension Benefits, Disability Benefits, BC Identification Card, and establishing a bank account as appropriate.
• Other support services as may be determined in enhancing the Program Participant's ability to maintain a healthy, independent life and eventually maintain a productive independent tenancy.
• Encouragement to participants to help with maintaining the facility.
• Front desk security services and measures including wellness checks.
• Assistance with meal service (cold breakfast, hot dinner).
• Housekeeping and laundry.
• Completes data entry and progress notes as required.
• Adheres to all Health/Safety and Emergency procedures including universal precautions.
• Attends staff meetings and actively participates in discussions, presentations, chair and minute taking as needed.

QUALIFICATIONS:

• Some training and experience in a similar position or a combination of relevant training and experience an asset.
• Knowledge of and/or experience with people who are experiencing homelessness and homelessness related issues.
• Knowledge and experience working with trauma and crisis management.
• Knowledge of First Nations culture an asset.
• First aid, Non-Violent Crisis Intervention, Food Safe.

SKILLS AND ABILITIES:

• Able to effectively engage with multi-barrier adult clients; employ crisis intervention skills and active listening skills.
• Demonstrate the ability to work well as a team player in a high demand capacity.
• Apply solid personal boundaries and limit setting.
• Basic Level 1 technical skills required.

ADDITIONAL REQUIREMENTS:

• Must be legally authorized to work in Canada
• Understand and be committed to terms of confidentiality and sign a pledge of confidentiality.
• Undergo a Criminal Record Check
• Possess a valid Class 5 Driver's License.

The Smithers Community Services Associations ensures equitable, objective hiring processes based on merit. Committed to diversity within our community and our staff, we welcome all applications, including those from visible minority members, Indigenous persons, persons with disabilities, persons of any sexual orientation or gender identity, and other individuals not listed here who may contribute to our inclusive practice and the further diversification of ideas.

REVISED DATE: August 2025